(1119856) Technical Product Owner - API Integrations

Diversified Services Network•Chicago, IL

1d•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner – API Integrations for a hybrid role based in one of its Chicago, Illinois; Peoria, Illinois; Irving, Texas; or Broomfield, Colorado offices. The role is part of the Digital Operations Product Support team and reports directly to the manager, with weekly one-on-ones. It collaborates daily, both asynchronously and live, with engineering teams in India and Slovakia, and holds weekly alignment and update meetings with development teams. The hybrid schedule requires two onsite days per week. The Technical Product Owner bridges customers, commercial teams, integration partners, software engineering, and support organizations. This role ensures successful partner implementations while shaping future integration capabilities. The global digital and technology organization builds solutions for customers and dealers worldwide, using telematics, data, analytics, cloud technologies, and AI across more than 1.5 million connected assets.

Requirements

Bachelor's degree required; alternatively, a master's degree and 5–7 years of experience in Product Ownership, Product Management, Business Analysis, Technical Program Management, Solutions Engineering, or a similar software delivery role.
Strong requirements-authoring skills in Agile product development, including backlog management, cross-functional planning, and business sign-off practices.
Working knowledge of REST APIs, HTTP methods, request and response payloads, authentication, error handling, and integration architecture.
Experience supporting customer-facing APIs, developer platforms, SaaS integrations, data products, or enterprise integration solutions.
Strong analytical, problem-solving, facilitation, and prioritization skills.
Excellent written and verbal communication, with the ability to engage audiences ranging from engineers to commercial stakeholders.
Ability to translate technical integration needs and customer problems into prioritized, actionable product work.

Responsibilities

Define and write features, user stories, acceptance criteria, and release requirements for new integration capabilities.
Gather integration requirements from customers, dealers, software vendors, and technology partners, and drive successful implementations, including onboarding third-party partners connecting equipment and telematics data to the platform.
Collaborate with engineering teams to define API capabilities, webhook functionality, event-streaming solutions, and data-sharing services.
Support API onboarding, credential management, documentation reviews, developer enablement, integration testing, and troubleshooting.
Work with support teams to build onboarding procedures, troubleshooting guides, escalation paths, and Tier 1 / Tier 2 operational support readiness.
Improve customer self-service onboarding experiences and integration management workflows.
Enable data distribution through APIs, Snowflake Data Sharing, Kafka, Kinesis, webhooks, and emerging integration technologies.