(1119856) Technical Product Owner - API Integrations

Diversified Services Network, Inc.•Chicago, IL

2d•$125,000 - $130,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner – API Integrations to join its team at one of its Chicago, Illinois; Peoria, Illinois; Irving, Texas; or Broomfield, Colorado offices. The role follows a hybrid work model, with two days per week onsite. The Technical Product Owner serves as a bridge between customers, commercial teams, integration partners, software engineering, and support organizations. The position supports successful partner implementations while shaping future integration capabilities within a global digital and technology organization that develops solutions using telematics, data, analytics, cloud technologies, and AI across more than 1.5 million connected assets. The role is part of the Digital Operations Product Support team and reports directly to the manager. It involves daily asynchronous and live collaboration with engineering teams in India and Slovakia, as well as weekly alignment and update meetings with development teams.

Requirements

Bachelor's degree required; alternatively, a Master's degree and 5–7 years of experience in Product Ownership, Product Management, Business Analysis, Technical Program Management, Solutions Engineering, or a similar software delivery role.
Strong requirements-authoring skills within Agile product development, including backlog management, cross-functional planning, and business sign-off practices.
Working knowledge of REST APIs, HTTP methods, request and response payloads, authentication, error handling, and integration architecture.
Strong analytical, problem-solving, facilitation, and prioritization skills.
Excellent written and verbal communication skills, including the ability to engage audiences ranging from engineers to commercial stakeholders.
Ability to translate technical integration needs and customer problems into prioritized, actionable product work.

Nice To Haves

Experience supporting customer-facing APIs, developer platforms, SaaS integrations, data products, or enterprise integration solutions.

Responsibilities

Define and write features, user stories, acceptance criteria, and release requirements for new integration capabilities.
Gather integration requirements and drive successful implementations in partnership with customers, dealers, software vendors, and technology partners, including onboarding third-party partners connecting equipment and telematics data to the platform.
Collaborate with engineering teams to define API capabilities, webhook functionality, event-streaming solutions, and data-sharing services.
Support API onboarding, credential management, documentation reviews, developer enablement, integration testing, and troubleshooting.
Work with support teams to develop onboarding procedures, troubleshooting guides, escalation paths, and Tier 1 and Tier 2 operational support readiness.
Improve customer self-service onboarding experiences and integration management workflows.
Enable data distribution through APIs, Snowflake Data Sharing, Kafka, Kinesis, webhooks, and emerging integration technologies.