Technical Product Manager

Capgemini • Irving, TX

4d • $101,140 - $182,624

About The Position

Capgemini is seeking a Technical Product Manager to lead the strategy, planning, and delivery of contact center products and digital customer experience solutions. The role partners with business and engineering teams to define requirements, drive technical solutions, and manage the product roadmap. The position focuses on delivering customer-focused solutions, measuring product performance, and identifying opportunities for continuous improvement.

Requirements

• At least 5 years of Product Management or Technical Product Management experience.
• Experience with contact center, customer experience (CX), CRM, or digital platforms.
• Strong understanding of Agile methodologies and software development lifecycles.
• Proven ability to translate business requirements into scalable technical solutions.
• Excellent stakeholder management, communication, and analytical skills.

Responsibilities

• Own product planning, roadmap management, and feature delivery for contact center solutions.
• Drive technical solution design for complex product enhancements and initiatives.
• Create functional requirements, technical specifications, data flows, and acceptance criteria.
• Evaluate technical feasibility, dependencies, risks, and trade-offs.
• Collaborate with product, design, engineering, and business stakeholders to deliver customer-focused solutions.
• Define and monitor product KPIs and performance metrics, and identify continuous improvement opportunities.
• Validate features against business goals, customer needs, and success criteria.
• Stay current on emerging technologies and recommend innovative product capabilities.

Benefits

• Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.
• The role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed