Technical Product Manager

U.S. Bank National Association•Sandy Springs, GA

4d•$111,605 - $131,300•Hybrid

About The Position

U.S. Bank’s Technical Product Managers oversee strategic product management for assigned technical product lines in support of Enterprise organization goals and market needs. They engage key stakeholders to define, document, and prioritize features and ensure delivery of marketable capabilities for U.S. Bank engineering teams while collaborating with agile teams. The role aligns product vision with cross-functional stakeholders, shapes outcome-based roadmaps and investment areas, and drives product development through backlog ownership and stakeholder engagement. It also manages product performance goals across Enterprise users, owns portfolio engagement throughout the SDLC, and uses performance metrics and OKRs to guide strategies, priorities, and continuous improvement. This role requires working from a U.S. Bank location three or more days per week. U.S. Bank describes a benefits package that includes healthcare, insurance, retirement plans, paid time off, adoption assistance, and other leave benefits.

Requirements

Technical Product Management experience.

Nice To Haves

Expertise in critical interdependencies among product-model system elements and the ability to plan and design solutions that synchronize resources to achieve business results using business metrics, KPI design systems, service blueprints, and reusability.
Technical know-how, including understanding product technical architecture and the economics of technical investments.
Deep understanding of target customers through internal and external research, such as creating personas, story maps, and product chartering or mapping.
Strong collaboration with software engineers to execute product vision and roadmap.
Skills in product strategy, vision and planning, product discovery and development, agile ways of working, enterprise technical alignment, and performance measurement and optimization.
Hands-on knowledge of Amazon Connect or enterprise contact center platforms.
Understanding of IVR design, contact flows, call routing, and customer experience optimization.
Knowledge of AWS cloud services, APIs, integration patterns, and microservices architectures.
Familiarity with conversational AI, Generative AI, NLP, and intelligent automation solutions.
Understanding of authentication technologies, MFA, identity verification, and fraud detection platforms.
Knowledge of ServiceNow, CRM, knowledge management systems, and enterprise support operations.

Responsibilities

Align strategic vision with cross-functional stakeholders to shape outcome-based product roadmaps, product risk, investment areas, and success measures.
Drive product development by owning the backlog and actively engaging cross-functional stakeholders to enable faster speed to market.
Manage across Enterprise users to define and deliver product performance goals, including outcomes and customer experience.
Own engagement for the assigned technical portfolio regarding the SDLC, including adoption and collaboration.
Develop, analyze, monitor, and report performance metrics from internal and external sources to identify trends and opportunities for continuous improvement.
Use performance metrics to advance identified strategies and initiatives.
Leverage OKRs (Objectives and Key Results) to drive roadmap priorities.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.