Technical Product Manager - AI Native Professional Services
About The Position
Cisco CX is transforming its Professional Services delivery into an AI-native model. The Technical Product Manager will lead the Professional Services portion of this shift, owning key artifacts such as a single case-based orchestrator for the end-to-end lifecycle of CX Delivery services across Plan, Design, Implement, and Operate. The role drives the design and execution of autonomous Domain Blocks and smooth handoffs at critical hard gates to improve delivery speed and quality. The position develops autonomy tiers, confidence scoring, and compliance automation to improve service delivery outcomes. Working cross-functionally, the Technical Product Manager tracks and improves Professional Services delivery autonomy rates and reduces cutover incidents. The role contributes directly to modernizing Cisco service delivery and enabling faster, smarter customer success.
Requirements
- Experience in networking or infrastructure services, such as Campus, Wireless, or SD-Access.
- Familiarity with customer-facing intake or insight platforms such as Cisco IQ and automation platforms such as AgenticOps and AI Canvas.
- Knowledge of event-driven or state-machine-based workflow design, such as CMMN or BPMN, and governance frameworks for automated decision-making.
- Background in enterprise IT operations or security operations (ITOps/SecOps) and related workflows.
- Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.
Nice To Haves
- Exposure to AI-native product offerings and compliance-driven delivery frameworks.
- Solid understanding of confidence/autonomy scoring and RACI-based governance models.
- Experience with AI-driven automation in Professional Services or customer success environments.
- Ability to classify and sequence AI initiative portfolios with resource reallocation strategies.
- Excellent collaboration skills within cross-functional and autonomous teams.
Responsibilities
- Lead the Professional Services portion of Cisco CX's AI-native delivery transformation.
- Own key artifacts, including a single case-based orchestrator for the end-to-end Plan, Design, Implement, and Operate lifecycle of CX Delivery services.
- Design and execute autonomous Domain Blocks, ensuring smooth handoffs at critical hard gates.
- Develop and implement autonomy tiers, confidence scoring, and compliance automation.
- Collaborate cross-functionally to track and improve Professional Services delivery autonomy rates.
- Help reduce cutover incidents.
Benefits
- Medical, dental, and vision insurance, subject to plan eligibility rules.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Paid holidays and a floating holiday for non-exempt employees.
- Birthday paid day off, year-end holiday shutdown, and personal wellness days.
- Paid vacation or flexible vacation time off, depending on employee classification.
- Sick time off, with eligible carryover.
- Additional paid time away may be requested for critical or emergency family issues.
- Optional paid volunteer days.
- Annual bonuses for non-sales roles, subject to Cisco policies.
- Employees may be eligible for Cisco restricted stock unit grants, subject to vesting conditions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
