Technical Product Manager - AI Native Professional Services
About The Position
The Technical Product Manager will lead the Professional Services portion of Cisco CX’s shift to AI-native delivery, modernizing service delivery and helping accelerate customer outcomes. The role owns key artifacts, including a single case-based orchestrator for the lifecycle of services offered by CX Delivery, spanning Plan, Design, Implement, and Operate workflows end to end. The position drives the design and execution of autonomous Domain Blocks, supports smooth handoffs at critical hard gates, and develops autonomy tiers, confidence scoring, and compliance automation. It works across functions to track and improve Professional Services delivery autonomy rates and reduce cutover incidents. The work is part of Cisco CX’s broader effort to enable smarter, faster, and more autonomous service delivery at scale.
Requirements
- Experience in networking or infrastructure services, such as Campus, Wireless, or SD-Access.
- Familiarity with customer-facing intake and insight platforms such as Cisco IQ, and automation platforms such as AgenticOps and AI Canvas.
- Knowledge of event-driven or state-machine-based workflow design, such as CMMN or BPMN, and governance frameworks for automated decision-making.
- Background in enterprise IT operations or security operations (ITOps/SecOps) and related workflows.
- Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.
Nice To Haves
- Exposure to AI Native product offerings and compliance-driven delivery frameworks.
- Solid understanding of confidence/autonomy scoring and RACI-based governance models.
- Experience with AI-driven automation in Professional Services or customer success environments.
- Ability to classify and sequence AI initiative portfolios with resource reallocation strategies.
- Excellent collaboration skills within cross-functional and autonomous teams.
Responsibilities
- Lead the Professional Services portion of Cisco CX’s AI-native delivery transformation.
- Own key artifacts, including a single case-based orchestrator for the end-to-end lifecycle of CX Delivery services: Plan, Design, Implement, and Operate.
- Drive the design and execution of autonomous Domain Blocks.
- Ensure smooth handoffs at critical hard gates to optimize delivery speed and quality.
- Develop and implement autonomy tiers, confidence scoring, and compliance automation.
- Collaborate cross-functionally to track and improve Professional Services delivery autonomy rates and reduce cutover incidents.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Restricted stock unit grants may be available, subject to eligibility and continued employment
- Paid holidays and a floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Vacation time or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses may be available for non-sales roles, subject to Cisco policies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
