Technical Product Manager – Salesforce CRM Platform

Cencora • Conshohocken, PA

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About The Position

Cencora is seeking a Technical Product Manager to lead the strategy, roadmap, and execution of Salesforce-based CRM capabilities supporting customer engagement, commercial operations, and business process transformation. The role treats Salesforce as a strategic enterprise product and is responsible for delivering scalable, integrated, user-centered solutions aligned with business priorities.

The position combines product management expertise, Salesforce platform knowledge, technical fluency, and stakeholder leadership. It works across business and technology teams to advance platform modernization, adoption, operational excellence, and long-term CRM value realization. The role also supports Agile delivery, governance, compliance, and ongoing CRM platform improvement.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 8 or more years of experience in product management, technical product management, CRM platform leadership, or enterprise applications.
• Hands-on experience with Salesforce CRM platform capabilities, such as Sales Cloud, Service Cloud, Experience Cloud, or related ecosystem tools.
• Strong understanding of Salesforce platform architecture, data models, integrations, workflow automation, security models, and release lifecycles.
• Proven experience managing enterprise CRM products or large-scale Salesforce initiatives in complex organizations.
• Ability to translate business goals into scalable CRM product solutions and technical delivery plans.
• Experience working with cross-functional teams, including business stakeholders, engineering, architecture, UX, data, compliance, and operations.
• Strong communication, stakeholder management, prioritization, and execution skills.
• Familiarity with Agile product delivery methods and backlog management.
• Required Salesforce certifications listed in the posting: Service Cloud, Experience Cloud, Salesforce Administration, and ITIL Product Manager.

Nice To Haves

• MBA or advanced degree in a related field.
• Additional Salesforce certifications, such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or product owner-related credentials.
• Experience in healthcare, life sciences, pharmaceuticals, or other regulated industries.
• Experience with CRM domains such as customer onboarding, omnichannel engagement, consent management, service operations, or commercial excellence.
• Familiarity with AI-enabled CRM capabilities, workflow intelligence, and automation use cases within the Salesforce ecosystem.
• Experience with vendor management, offshore delivery teams, and global operating models.
• Experience with MDM Reltio and/or Databricks.

Responsibilities

• Define and drive the product vision, strategy, and roadmap for the Salesforce CRM platform and related capabilities.
• Partner with commercial, sales, marketing, service, operations, data, architecture, security, and engineering teams to understand priorities and translate them into product outcomes.
• Manage Salesforce CRM as a strategic enterprise product, balancing business demand, technical sustainability, user experience, and platform scalability.
• Lead discovery and prioritization for CRM enhancements, including customer onboarding, account and lead management, opportunity management, service workflows, case management, consent, and customer engagement.
• Translate business requirements into epics, features, user stories, and technical backlog items for delivery teams.
• Collaborate with Salesforce architects, developers, administrators, integration teams, and QA partners on design and execution.
• Drive improvements in Salesforce configuration, customization, integrations, data quality, workflow automation, reporting, and user adoption.
• Partner with enterprise architecture and engineering teams on platform modernization, release planning, environment strategy, and technical debt reduction.
• Ensure CRM capabilities integrate effectively with adjacent enterprise platforms, including marketing automation, data platforms, ERP, MDM, service tools, and analytics solutions.
• Use business metrics, platform usage insights, and customer feedback to guide roadmap decisions and continuous improvement.
• Support Agile delivery practices, including backlog management, sprint planning, dependency management, release readiness, and stakeholder communications.
• Ensure adherence to governance, compliance, privacy, security, and data stewardship standards, particularly in regulated environments.
• Manage external vendors, implementation partners, and global delivery teams where applicable.
• Mentor team members and contribute to CRM product management and platform governance best practices.

Benefits

• Medical, dental, and vision care.
• Benefits supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs and professional development resources.
• Mentorship programs.
• Employee resource groups.
• Volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior