CRM Platform Manager

Bible League International•Crete, IL

12h

About The Position

Bible League International equips the under-resourced Church to make disciples and transform lives through God’s Word. The CRM Platform Manager is responsible for the strategic administration, development, and ongoing improvement of the organization’s CRM platform in support of organizational effectiveness and operational goals. The role leads platform strategy, business process improvement, system configuration, technology integrations, and project implementation. Working with organizational leaders and stakeholders, the CRM Platform Manager identifies needs, prioritizes enhancements, establishes system standards, and oversees scalable solutions that improve workflows, automation, and user adoption. The position helps ensure the CRM platform is reliable, well-governed, and aligned with evolving organizational needs. It is a critical individual-contributor role providing functional leadership for the CRM platform and related data processes, without direct supervisory responsibilities. The role reports to the VP of Development Services and collaborates with the EVP of Advancement, VP of Integrated Marketing, Senior Donor Relations Director, Senior Director for Donor Engagement, Director of Partner Services, and Database Analyst. Bible League International is a nonprofit, non-denominational, faith-based organization. Candidates must be Christian, have a personal relationship with Jesus Christ, agree with the organization’s Statement of Faith, and conduct themselves in a Christ-like manner.

Requirements

Must be a Christian with a personal relationship with Jesus Christ, agree with Bible League International’s Statement of Faith, and conduct themselves in a Christ-like manner.
Bachelor’s degree in information systems, business administration, computer science, data analytics, or a related field, or an equivalent combination of education and experience.
Five or more years of progressively responsible experience administering and optimizing CRM platforms.
Experience with CRM platforms such as Virtuous or comparable enterprise CRM systems.
Demonstrated experience leading business process improvement initiatives and implementing technology solutions that improve operational efficiency.
Experience managing CRM enhancements, system implementations, upgrades, or cross-functional technology projects.
Working knowledge of relational databases, data governance, SQL, reporting tools, and data visualization platforms.
Experience designing and supporting system integrations using APIs, middleware, and data import/export processes.
Experience developing user training, documentation, and change-management resources.
Strong understanding of CRM governance, including access controls, security standards, configuration policies, and procedures supporting data integrity and consistent platform use.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities and projects simultaneously.
Strong interpersonal communication and facilitation skills, with the ability to collaborate across departments and influence stakeholders.
Demonstrates dependability, collaboration, professionalism, and positive working relationships.
Completes assignments accurately and efficiently, with minimal supervision, while managing multiple priorities.

Nice To Haves

CRM experience within a nonprofit organization is preferred.

Responsibilities

Lead cross-functional initiatives to improve business processes through CRM enhancements, workflow design, and automation.
Coordinate CRM enhancement requests, prioritize initiatives according to organizational needs, and oversee implementation from planning through user adoption.
Develop change-management communications and training plans for new CRM functionality.
Monitor platform utilization and recommend improvements to functionality, workflow efficiency, and user experience.
Partner with department leaders to understand business needs and translate them into scalable CRM solutions and system requirements.
Facilitate cross-departmental collaboration to standardize business processes and promote consistent CRM practices.
Coordinate planning, testing, implementation, and rollout of new features, upgrades, and system integrations with stakeholders.
Establish and maintain CRM standards, system documentation, and configuration, functionality, and administration best practices.
Recommend and maintain policies and procedures supporting consistent platform use, system security, appropriate access, and effective administration.
Monitor platform performance and functionality and recommend enhancements to improve reliability, scalability, and long-term effectiveness.
Perform additional duties as required.
Provide responsive support, training, and guidance and contribute to a collaborative, service-oriented culture.
Identify opportunities for automation, process improvement, and operational efficiency.