CRM Platform Manager

Bible League International•Crete, IL

7d•$70,000 - $80,000

About The Position

Bible League International equips the under-resourced Church to make disciples and transform lives through God’s Word. The CRM Platform Manager is responsible for the strategic administration, development, and continuous improvement of the organization’s CRM platform in support of organizational effectiveness and operational goals. This role leads platform strategy, business process improvement, system configuration, technology integrations, and project implementation. Working with leaders and stakeholders, the manager identifies organizational needs, prioritizes platform enhancements, establishes system standards, and oversees scalable solutions that improve workflows, automation, and user adoption. The position ensures the platform remains reliable, well-governed, and aligned with evolving organizational needs. As a critical individual contributor, the CRM Platform Manager provides functional leadership for the CRM platform and related data processes, fostering collaboration and setting direction for continuous improvement without direct supervisory responsibilities. The position reports to the VP of Development Services and collaborates with the EVP of Advancement, VP of Integrated Marketing, Senior Donor Relations Director, Senior Director for Donor Engagement, Director of Partner Services, and Database Analyst. The successful candidate must be a Christian with a personal relationship with Jesus Christ, agree with Bible League International’s Statement of Faith, and conduct themselves in a Christ-like manner. The role carries out the organization’s values of Prayer, Calling, Service, Unity, Integrity, and Vision. The manager meets quarterly with their manager to discuss accomplishments and priorities.

Requirements

Must be a Christian with a personal relationship with Jesus Christ, agree with Bible League International’s Statement of Faith, and conduct oneself in a Christ-like manner.
Bachelor’s degree in information systems, business administration, computer science, data analytics, or a related field, or an equivalent combination of education and experience.
Five or more years of progressively responsible experience administering and optimizing CRM platforms.
Experience with CRM platforms such as Virtuous or comparable enterprise CRM systems.
Demonstrated experience leading business process improvement initiatives and implementing technology solutions that improve operational efficiency.
Experience managing CRM enhancements, system implementations, upgrades, or cross-functional technology projects.
Working knowledge of relational databases, data governance, SQL, reporting tools, and data visualization platforms.
Experience designing and supporting system integrations using APIs, middleware, and data import/export processes.
Experience developing user training, documentation, and change management resources.
Strong understanding of CRM platform governance, including access controls, security standards, configuration policies, and procedures supporting data integrity and consistent platform use.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities and projects simultaneously.
Strong interpersonal communication and facilitation skills, including the ability to collaborate across departments and influence stakeholders.

Nice To Haves

Experience administering and optimizing CRM platforms within a nonprofit organization is preferred.

Responsibilities

Lead cross-functional initiatives to improve business processes through CRM platform enhancements, workflow design, and automation.
Coordinate CRM enhancement requests, prioritize initiatives based on organizational needs, and oversee implementation from planning through user adoption.
Develop change management communication and training plans for new CRM functionality.
Monitor platform utilization and recommend improvements to functionality, workflow efficiency, and user experience.
Partner with department leaders to understand business needs and translate them into scalable CRM solutions and system requirements.
Facilitate collaboration across departments to standardize business processes and promote consistent CRM practices.
Coordinate planning, testing, implementation, and rollout of new features, upgrades, and system integrations with stakeholders.
Establish and maintain CRM standards, system documentation, and configuration, functionality, and administration best practices.
Recommend and maintain policies and procedures for consistent platform use, system security, appropriate access, and effective administration.
Monitor platform performance and functionality and recommend enhancements to reliability, scalability, and long-term effectiveness.
Perform additional duties as required.
Provide responsive support, training, and guidance while contributing to a collaborative, service-oriented culture.
Meet quarterly with the manager to discuss accomplishments and priorities.