Technical Phone Support

National Checking Company • Saint Paul, MN

2d • $46,500 - $54,000 • Onsite

About The Position

Provide technical support to customers encountering problems with any of our product lines: DateCodeGenie, RightBytes and Task Manager.

Requirements

• This position requires a minimum of a 2-year college degree or commensurate experience
• Minimum of one-year call center support assisting with technical support
• Intermediate proficiency in Microsoft Office applications (e.g., Outlook, Word, Excel)
• Experience using CRM and ERP systems, including Salesforce, Syspro, and other proprietary software.
• Professional, flexible, and positive team player that is self-directed and self-motivated
• Ability to effectively perform role using decision-making skills and all available resources
• Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity

Nice To Haves

• Bilingual (not required, but highly desirable) – English and Spanish

Responsibilities

• Provide interactive technical support using phone, email, Microsoft Teams or TeamViewer for customers experiencing problems with Android tablets, thermal printers, and mobile applications
• Typical support tasks include resolving username and password problems, remote access, uninstalling/reinstalling applications, connecting to Wi-Fi, verify hardware and software configurations, power cycling and assisting customers with app and portal
• Support customer product training for cloud-based software and application
• Assist internal and external customers in troubleshooting and resolving problems quickly
• Communicate technical issues clearly to customers of varying ages and technical skill levels
• Document calls and troubleshooting steps concisely to maintain a clear historical record
• Help develop knowledge base articles to assist customers in navigating our products.
• Other duties and responsibilities as assigned

Benefits

• Health Insurance (medical, dental, vision)
• Life Insurance
• Disability Insurance
• 401(k) with employer match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree