Technical Operations Manager, Repair and Maintenance
About The Position
At gFiber, the Technical Operations Manager specializing in repair and maintenance drives product quality and customer experience improvements through data analysis and cross-functional collaboration. The role manages financial planning processes, monitors network performance, leads troubleshooting efforts, manages vendor performance, and provides local insights to centralized teams to support process refinement and innovation. It also oversees operational schedules, budgets, actual costs, and performance, and drives strategic initiatives to improve customer experience and the business's overall cost structure.
Requirements
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in network operations, network engineering, or network construction.
- 4 years of experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
- Experience with construction quality processes for predictive, proactive, and reactive quality management.
Nice To Haves
- Master's degree.
- PMP Certification.
- 10 years of experience in network operations, network engineering, or network construction.
- Experience managing projects involving team members from multiple disciplines.
- Experience keeping multiple critical stakeholders informed and interacting with external partners and internal groups.
- Experience working with vendors and management to improve, change, and develop procedures for efficient installations, and reporting market performance to leadership.
Responsibilities
- Use field data to drive product quality improvements through a cross-functional quality improvement forum.
- Support business forecasting, target setting, and CapEx/OpEx budget planning.
- Manage operations schedules, budgets, actual costs, and performance.
- Monitor network performance and lead troubleshooting efforts for network systems.
- Prepare and implement MOPs and update network documentation to reflect changes in network topology.
- Manage vendor performance for inside and outside plant responsibilities.
- Provide local insights to centralized process management teams to jointly refine processes and drive innovation.
- Lead cross-functional strategic initiatives to improve customer experience and the overall cost structure of the business.
Benefits
- Bonus
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
