Technical Operations Manager, Repair and Maintenance

GFiber • Durham, NC

2d • $100,100 - $121,600

About The Position

At gFiber, the Technical Operations Manager specializing in repair and maintenance drives product quality and customer experience improvements through data analysis and cross-functional collaboration. The role manages financial planning processes, monitors network performance, leads troubleshooting, manages vendor performance, and provides local insights to centralized teams to support process refinement and innovation.

The position supports business forecasting, target setting, and CapEx/OpEx budgeting; manages operations schedules, budgets, actual costs, and performance; and prepares and implements MOPs while updating network documentation to reflect topology changes. It also leads cross-functional strategic initiatives to improve customer experience and the business’s overall cost structure.

The application window is expected to remain open until at least October 26, 2026, subject to business needs. This role is not eligible for immigration sponsorship. The US base salary range is $100,100–$121,600, plus bonus and benefits; the specific range may vary by location.

Requirements

• Bachelor's degree or equivalent practical experience.
• At least 6 years of experience in network operations, network engineering, or network construction.
• At least 4 years of experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
• Experience with construction quality processes for predictive, proactive, and reactive quality management.

Nice To Haves

• Master's degree.
• PMP Certification.
• 10 years of experience in network operations, network engineering, or network construction.
• Experience managing projects involving team members from multiple disciplines.
• Experience keeping multiple critical stakeholders informed and interacting with external partners and internal groups.
• Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and reporting market performance to leadership.

Responsibilities

• Drive product quality and customer experience improvements.
• Use field data to drive quality improvements through a cross-functional quality improvement forum.
• Support financial planning processes, including business forecasting, target setting, and CapEx/OpEx budgets.
• Manage operations schedules, budgets, actual costs, and performance.
• Monitor network performance and lead troubleshooting efforts for network systems.
• Prepare and implement MOPs and update network documentation based on changes in network topology.
• Manage vendor performance for inside and outside plant responsibilities.
• Provide local insight to centralized process management teams to jointly drive refinement and innovation.
• Drive cross-functional strategic initiatives to improve customer experience and the overall cost structure of the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager