Technical Operations Area Team Lead- [YR] Dollywood Theme Park- Full Time Year Round

All Career•Pigeon Forge, TN

21d•Onsite

About The Position

The Technical Operations Area Team Lead provides leadership and support to the technical team and management staff, enforcing company policies, procedures, management decisions, and area or zonal responsibilities for technology solutions. The role supports experiences for guests that meet the expected Dollywood Brand standards. Duties may be changed or added by management at any time. The role oversees the on-park technical team; performs installation and operation duties for theatrical and special effects equipment used in live production shows, special events, concerts, and contract acts; maintains venue equipment and supply inventory; and helps plan a new theater-cleaning process and warehouse clean-out, including quarterly assessments. The Team Lead provides or initiates training on technical equipment and safety procedures, performs routine maintenance, supplies hands-on and supervisory technical expertise, supports new and existing shows, prepares monthly safety reports, provides safety quality control in technical theater areas, and represents the Entertainment Department as PIC. The position requires work in a theatrical environment and may involve shifts of up to 13 hours, varied weather and temperatures, work at heights, physical movement across diverse surfaces, and handling commercial chemicals and theatrical fluids. The role also requires schedule flexibility, including overtime, evenings, weekends, and holidays.

Requirements

Be at least 18 years of age.
High school diploma or equivalent.
Certificate from a technical school in a related field.
At least 4 years of experience demonstrating successful execution of similar duties and responsibilities in a live show environment.
High level of knowledge of high-tech theatrical equipment, installation, and operation.
Ability to safely operate company vehicles according to company policy.
Valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Ability to work assigned schedules, including required overtime, evenings, weekends, and holidays.
Effective communication, problem-solving, conflict-management, and interpersonal skills; ability to communicate with guests and hosts using approved methods.
Ability to collaborate with cross-functional teams, prioritize work, meet deadlines, and work with minimal supervision in a fast-paced environment.
Ability to think clearly and react quickly and calmly to changes or emergencies; flexibility in handling changing priorities and assignments.
Ability to maintain confidentiality and exercise judgment regarding privileged information.
Ability to provide friendly, professional, courteous, honest, and dependable service and maintain a professional appearance and required attendance.
Ability to demonstrate servant-leader attributes and a positive, enthusiastic attitude toward the job, coworkers, and guests.
Ability to comprehend instructions, retain information, and analyze and communicate information verbally and in writing.
Ability to use hand and power tools safely, including volt meters, soldering guns or pencils, drills, impact drivers, saws, screw guns, Genie lifts, scissor lifts, and ladders.
High level of knowledge of electricity.
Reading, writing, and math skills to label consoles, dimmers, and cables; read meters and console monitor information; diagram signal-flow charts, lighting plots, and patch sheets; and understand schematics, diagrams, blueprints, and manufacturer manuals.
Ability to perform duties safely and follow Dollywood safety procedures and policies.
Physical ability to lift and carry up to 50 pounds occasionally to frequently using company safe-lifting guidelines.
Ability to sit, stand, and/or walk intermittently to for prolonged periods for shifts up to 13 hours; perform repetitive movements; and walk, kneel, crawl, bend, reach, twist, and move through tight spaces.
Ability to work in varying weather, including extreme cold and heat, and tolerate temperatures from 0 to 140 degrees.
Ability to climb and work comfortably at heights up to 50 feet, maintain manual dexterity, and work on surfaces including carpet, wood, steel, concrete, grass, and dirt.
Ability to tolerate theatrical show sound levels, including volume and frequency.
Ability to tolerate, handle, and have knowledge of commercial chemicals, including cleaning solvents, adhesives, paints, lubricants, and fog, snow, or hazer fluids.
Employment offer is contingent on satisfactory background screening, including criminal history and motor vehicle record checks.

Responsibilities

Oversee the on-park technical team and support and enforce policies, procedures, and management decisions.
Perform technical installation and operation duties for theatrical and special effects in live production shows, special events, concerts, and contract acts.
Maintain inventory of Dollywood equipment and supplies at assigned venues.
Help implement and plan a new theater-cleaning process.
Help plan warehouse clean-out and conduct quarterly assessments of items and space.
Initiate or provide training on equipment such as spotlights, light boards, projectors, and sound boards.
Perform routine maintenance and upkeep of technical components.
Provide technical expertise in hands-on and supervisory situations to support quality shows and teamwork.
Provide assistance and support for new and existing shows as directed.
Initiate or provide training and awareness of safety procedures and policies as an Authorized Safety Trainer.
Prepare monthly safety reports and provide safety quality control in backstage, audience, and stage areas of technical theater.
Represent the Entertainment Department as PIC.
Operate, program, and troubleshoot technical equipment.
Train others in the safe use of hand and power tools.
Create inventory lists, bi-weekly maintenance logs, and safety reports for related equipment.
Communicate schedule and assignment changes to crews and provide guests with directions in the park.