Technical Operations Area Team Lead- [YR] Dollywood Theme Park- Full Time Year Round
About The Position
The Technical Operations Area Team Lead provides leadership and support to the technical team and management staff, enforcing company policies, procedures, management decisions, and area or zonal responsibilities for technology solutions while helping deliver experiences consistent with the Dollywood brand. The role oversees the on-park technical team and performs technical installation and operation duties for theatrical and special effects equipment used in live production shows, special events, concerts, and contract acts. The lead maintains equipment and supply inventory at assigned venues, plans and implements theater cleaning processes and warehouse clean-outs, and conducts quarterly assessments of warehouse items and space. The role also provides training on technical equipment and safety procedures, performs routine maintenance, and supplies hands-on and supervisory technical expertise to support quality shows and teamwork. The position provides support for new and existing shows, prepares monthly safety reports, and provides safety quality control in backstage, audience, and stage areas. The team lead represents the Entertainment Department as PIC. Duties may be changed or added by management at any time.
Requirements
- Minimum age of 18.
- High school diploma or equivalent and a certificate from a technical school in a related field.
- At least 4 years of experience demonstrating successful performance of similar duties and responsibilities in a live show environment.
- High level of knowledge of high-tech theatrical equipment, installation, and operation.
- Ability to operate, program, and troubleshoot technical equipment; high level of knowledge of electricity.
- Valid driver's license, proof of auto liability insurance, and acceptable motor vehicle driving record; ability to safely operate company vehicles according to company policy.
- Satisfactory completion of background screening, including criminal history and motor vehicle record checks, is required for employment.
- Strong communication, problem-solving, conflict-management, interpersonal, collaboration, and prioritization skills.
- Ability to work independently with minimum supervision, adapt to changing priorities, and remain calm and responsive during emergencies.
- Ability to work effectively with guests, vendors, employees, technicians, performers, and cross-functional teams while maintaining confidentiality and professional conduct.
- Ability to read, write, and perform math tasks needed to label equipment, read meters and console information, prepare signal-flow charts, lighting plots and patch sheets, and understand schematics, diagrams, blueprints, and manufacturer manuals.
- Ability to safely use hand and power tools, including volt meters, soldering guns or pencils, drills, impact drivers, saws, screw guns, Genie lifts, scissor lifts, and ladders.
- Ability to maintain dependable attendance and accommodate assigned schedules, including required overtime, evenings, weekends, and holidays.
- Ability to perform duties safely while following Dollywood safety procedures and policies.
- Ability to lift and carry up to 50 pounds occasionally to frequently, using safe-lifting guidelines.
- Ability to sit, stand, or walk intermittently to for prolonged periods for shifts of up to 13 hours; perform repetitive movements; and walk, kneel, crawl, bend, reach, twist, and move through tight spaces.
- Ability to climb and work comfortably at heights up to 50 feet and work on varied surfaces including carpet, wood, steel, concrete, grass, and dirt.
- Ability to tolerate temperatures from 0 to 140 degrees Fahrenheit and varying weather conditions, including extreme cold and heat.
- Ability to tolerate theatrical sound levels and handle and have knowledge of commercial chemicals, including cleaning solvents, adhesives, paints, lubricants, and fog, snow, or hazer fluids.
- Manual dexterity and cognitive skills to think critically, solve problems, process and retain information, and communicate effectively.
Responsibilities
- Oversee the on-park technical team and support and enforce policies, procedures, and management decisions.
- Perform installation and operation duties involving theatrical and special effects for live production shows, special events, concerts, and contract acts.
- Maintain inventory of Dollywood equipment and supplies at assigned venues.
- Plan and implement a new theater cleaning process.
- Plan and implement warehouse clean-outs and conduct quarterly assessments of items and space.
- Initiate or provide training on equipment such as spotlights, light boards, projectors, and sound boards.
- Perform routine maintenance and upkeep of technical components.
- Provide technical expertise in hands-on and supervisory situations to support show quality and technical teamwork.
- Provide assistance and support for new and existing shows as directed.
- Initiate or provide training and awareness on safety procedures and policies as an Authorized Safety Trainer.
- Prepare monthly safety reports and provide safety quality control in backstage, audience, and stage areas.
- Represent the Entertainment Department as PIC.
- Initiate inventory lists, bi-weekly maintenance logs, and safety reports for related equipment.
- Train others in the safe use of hand and power tools and technical equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
