TECHNICAL OPERATIONS ADMINISTRATOR

GXC Inc•Atlanta, GA

7d•$0 - $60,000•Remote

About The Position

Reporting to the Countermeasure Division Technical Operations Manager, the Technical Operations Administrator is a mission-critical execution role supporting the Technical Operations Team within the GXC Countermeasure Division. This position stabilizes day-to-day operational throughput by owning administrative, logistical, and coordination workflows across rentals, events, and field technician deployments—ensuring the right equipment, the right information, and the right travel/logistics are in place to meet client commitments. The role interfaces continuously with internal stakeholders (Technical Operations, Sales, Finance, and Field Technicians), external clients, and third-party vendors (freight/shipping providers, venues, and travel partners). Success requires high attention to detail, disciplined documentation, and clear, professional communication. This position also functions as a backup travel planner, responsible for booking technician travel (air, hotel, ground transportation) via Concur and approved hotel partner systems when the primary travel coordinator is unavailable. The Technical Operations Administrator reports to the Technical Operations Manager and supports the Assistant Technical Operations Manager, including the preparation of quotes for service requests such as OPENGATE and PMD rentals and on-site technical support services. This role will include specialized assignments aligned to GXC operational verticals (e.g., specific customer segments, regions, product lines, or deployment categories). Specialization is intended to increase accountability, deepen operational fluency, and improve cycle time and execution quality within assigned vertical responsibilities. A core non-negotiable outcome of this role is to ensure technicians are fully equipped with all required job information and event details no less than 48 hours prior to deployment.

Requirements

Two-year college degree or equivalent professional experience in an administrative, operations coordination, logistics, event support, or similar role.
Demonstrated ability to manage multiple concurrent workflows with disciplined prioritization, follow-through, and documentation.
High attention to detail; strong organizational skills; ability to maintain accurate records under time constraints.
Outstanding interpersonal skills with professional, clear verbal and written communication.
Proficiency with common business systems and tooling; ability to learn new platforms quickly (e.g., CRM, workload management, inventory tracking, travel systems).
Team-oriented, service-minded, and able to operate effectively in fast-moving, deadline-driven environments.
Maintains a neat and professional appearance and demeanor while representing GXC internally and externally.

Nice To Haves

Familiarity with travel booking platforms (e.g., Concur) and hotel partner systems (e.g., Hilton/Marriott) preferred.

Responsibilities

Support the Technical Operations Manager and Assistant Technical Operations Manager in all assigned administrative and operational functions, ensuring tasks are closed with complete documentation.
Maintain accurate, current records and task status in approved workload management and CRM systems (e.g., Webex, Monday.com, Salesforce), ensuring real-time visibility to stakeholders.
Create and maintain standardized documentation and checklists to reduce execution variance across events and deployments.
Maintain real-time tracking of national rental inventory, equipment assignment, and equipment movement across deployments.
Coordinate equipment allocation to meet operational demand, flagging conflicts and shortages early with actionable recommendations.
Track chain-of-custody and equipment responsibility across shipments and technician handoffs, ensuring accountability and retrieval.
Coordinate and organize all aspects of GXC rental events and deployments, including job readiness, scheduling, vendor coordination, and documentation.
Ensure technicians receive complete deployment packets (job site information, event schedules, responsibilities, equipment requirements, and travel itineraries) at least 48 hours prior to on-site arrival.
Proactively identify and resolve schedule, staffing, or logistics discrepancies; escalate appropriately when risks exceed role authority.
Prepare timely, accurate quotes for customer service requests including OPENGATE and PMD rentals and on-site technical support services, using approved pricing/quote standards.
Coordinate with Sales and Finance to confirm pricing assumptions, billing terms, approvals, and documentation requirements.
Maintain quote history and supporting documentation to enable auditability and reduce rework.
Track communications and requests between customers, sales representatives, and finance to ensure transparency, traceability, and timely follow-through.
Document decisions, approvals, and scope changes to reduce ambiguity and prevent downstream billing and fulfillment issues.
Manage event-related shipping processes end-to-end: obtain quotes, book freight, track shipments, confirm delivery windows, and maintain documentation.
Maintain organized records of all legal agreements and required documents (e.g., delivery confirmations, rental agreements, venue documentation), aligned to internal standards.
Serve as backup travel coordinator by booking technician flights, hotels, and ground transportation using Concur and approved partner systems (e.g., Hilton/Marriott portals) when needed.
Verify itineraries against deployment schedules, ensure policy compliance, and communicate final travel details to technicians and internal stakeholders.
Assume ownership for assigned operational vertical(s) (e.g., region, product line, customer segment, deployment type), including workload coordination, documentation standards, and execution readiness.
Identify repeat friction points within assigned vertical(s) and propose process improvements that reduce cycle time, errors, and operational risk.