Operations Administrator

OCS Group

4d•Onsite

About The Position

The Administrator will be responsible for managing incoming calls, high levels of Planned maintenance and reactive maintenance work coming through from external clients. Reporting to the Operations Delivery Supervisor, to work as part of the Contract Management Team, carrying out the duties below.

Requirements

IT Knowledge – MS Office
CAFM Systems
Facilities Management experience
Experience of working in financial performance penalties
Strong organisation skills and a high attention to detail
General knowledge of Intranet services
Happy to work as part of a team or under own initiative.
Good communication skills.

Nice To Haves

PFI Experience
Technical Knowledge/Experience
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly
Experience of working in financial performance penalties

Responsibilities

Administer PPM’s to Engineers.
Administer work orders with engineers
Administer for all responsive repairs; liaising with tenants, client, contractors and external parties.
Scheduling work across all stated contracts
Reacting to emergencies raised by the client and overseeing engineer's attendance
Plan efficiencies of location and response time improvements
Administer PPM’s / WAF’s to Subcontractors.
Taking ownership of workload daily
Diagnose technical abilities and fault reported to determine “P” code is correctly applied.
Handling customer complaints or queries via telephone, email or letter.
Manage completion of PPM’s on Maximo.
Manage completion of reactive tasks on Maximo.
Manage “Soft Service” Contractors; Window Cleaning, Security, Grounds and Gardens, Pest Control.
Control and issue engineer’s uniform.
Client liaison
Occasion support to ACM, CM
Production of monthly performance report.
Management of Contract performance schedule.
Chasing subcontractors’ reports/schedules
To achieve the teams agreed performance targets and ensure that SLA’s are met