Technical Onboarding Manager (Hanoi)

CleverTap

44d

About The Position

As an Onboarding Engineer, you will be responsible for ensuring the successful implementation of CleverTap’s Mobile and Web Application SDKs. Your role will involve the smooth onboarding of new customers to CleverTap’s UI, enabling them to realize their business goals and use cases.

Requirements

• Hands-on experience with Mobile App Development (Android/iOS/Hybrid) or Web Technologies & APIs Integration Techniques
• Ability to translate and troubleshoot various Scripting Languages
• Familiarity or experience Integrating SDKs
• Technical Problem Solving
• Understanding of Software Design and Deployment, Database concepts
• Understanding of Project Management methods & tools.
• Experience Presenting in Vietnamese and English
• Bachelor's Degree in Computer Science or related fields

Nice To Haves

• 3-5 Years experience of “Onboarding” SaaS customers is desirable.
• 4+ Years of experience in a customer-facing role involving SaaS Product Implementation
• 2+ Year experience in Mobile App Development
• Technical Support Experience

Responsibilities

• Work directly with technical stakeholders and development teams, guiding them on the successful integration of CleverTap SDKs and APIs.
• Ensure smooth and timely onboarding of clients to CleverTap by successful implementation of the CleverTap Platform, with a focus on reducing “Time to Value” (TTV).
• Work closely with the designated Customer Success Manager from CleverTap, and at times work in an individual capacity, to build relationships, educate, guide, and train customers' business users, developers, and other technical stakeholders through the implementation process, campaign creation, and successful "Go Live".
• Act as a product consultant to customers: Help define technical solutions and requirements to implement customers' business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance, and data sanity.
• Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product, and provide actionable inputs to internal teams (CS, Product, Engineering, etc.).
• Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes.
• Enable, create, and sign off campaigns with customers.
• Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning, and unblocking Technical Integration Issues.

Benefits

• Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
• You are passionate about technology and its impact on the high-growth mobile technology space.
• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
• Flourish in an Environment that Nurtures Growth and Curiosity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level