About The Position

The Technical Manager oversees technical services and show production across multiple lounge and showroom venues, serving as the primary production and technical contact for artists’ and bands’ production representatives. The role leads the venue technical team, providing direction and guidance, and supports the design, build, and operation of shows and events. It is a high-profile position within the Programming team. The manager oversees production schedules, crew, venue equipment, technical documentation, training, and operating procedures. The role also supports show settlement and financial reporting, coordinates with other technical leaders, and promotes ethical conduct and compliance with applicable laws, regulations, company policies, and union agreements. The position requires a non-traditional schedule, including evenings, weekends, and holidays, and the ability to manage multiple projects in a dynamic, fast-paced environment.

Requirements

  • At least 5 years of experience in live entertainment, in venue operations and/or touring.
  • Experience interacting with artist talent, producers, production managers, and upper-level management, or equivalent industry experience.
  • Expertise managing operating systems including lifts, rigging, lighting, and sound.
  • Excellent verbal and written communication skills.
  • Familiarity with cloud-based collaborative team workflows.
  • Proficiency in Microsoft Word, Excel, Outlook, and Teams.
  • Ability to work evenings, weekends, and holidays to plan for and support venue performances.
  • Ability to manage multiple projects simultaneously and exercise sound judgment in prioritization.
  • Energetic, detail-oriented, self-starting, and able to work as part of a team to solve problems and create in-person experiences.

Nice To Haves

  • Management experience and supervisory skills.
  • Experience with Oracle and FileMaker Pro.

Responsibilities

  • Serve as the primary production and technical point of contact for several venues, including ticketed shows and non-ticketed events.
  • Oversee load-in and load-out schedules and production-related needs.
  • Schedule and supervise production crew, including all work calls.
  • Be on-site and available for shows, supervising production-related elements.
  • Serve as the key point of contact for venue production and technical inquiries.
  • Maintain and update venue technical manuals as needed.
  • Ensure proper maintenance and upkeep of venue technical equipment.
  • Develop training plans and standardized venue standard operating procedures.
  • Ensure compliance with the venue’s union contract for collective bargaining.
  • Seek improvements in operations and production management standards through learnings and industry practices and trends.
  • Compile expense and financial information for post-show settlement, budgeting, reimbursement, and accounts payable.
  • Cooperate with other technical leaders on planning and related issues.
  • Complete other projects as assigned by the Entertainment Director and Director of Production.
  • Lead the organization in ethical conduct and compliance with applicable laws, regulations, and company policies.
  • Identify compliance risks and take action to eliminate or minimize them.
  • Promote honesty, integrity, and responsible corporate behavior.
  • Create a compliance culture and foster an environment where employees feel comfortable reporting potential violations or misconduct.
  • Design standard operating procedures for communication and department organization.
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