Technical Lead, Gemini Enterprise
About The Position
The Technical Lead, Gemini Enterprise is accountable for the day-to-day technical operation, health, and supportability of Trane Technologies’ Gemini Enterprise application. The role configures and maintains platform settings, administrative controls, environments, permissions, connectors, integrations, and enterprise agents, and partners with the Product Owner and AI Engineering teams to operationalize advanced solutions. The role evaluates new features and releases for technical readiness, manages platform changes and releases, and partners with Identity, Cybersecurity, Privacy, Legal, and other technology teams to meet access-control, security, and enterprise-policy requirements. It monitors platform health, reliability, and performance; provides L3 support; coordinates L4 vendor support with Google; and serves as a primary technical interface with Google. The position also maintains technical documentation and operational standards and supports administration activities such as user access and license provisioning. The position is onsite Monday through Thursday, with employees choosing their work location on Fridays based on work needs. Success is measured by platform reliability, disciplined release execution, reliable operation of connectors and agents, effective issue resolution, security and compliance, operational maturity, and execution of product priorities.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- Experience administering, managing, or technically owning a large-scale enterprise SaaS, cloud, collaboration, productivity, or AI platform.
- Strong understanding of enterprise platform administration, configuration, environments, APIs, integrations, connectors, identity and access management, permissions, and security concepts.
- Experience managing production environments, platform configuration, releases, lifecycle management, change management, and technical support.
- Experience evaluating technical impacts, coordinating testing, and introducing new platform capabilities into production environments.
- Strong technical troubleshooting, problem-solving, and analytical skills.
- Demonstrated ability to work across engineering, infrastructure, cybersecurity, identity, privacy, support, product, and vendor teams.
- Ability to translate product and business requirements into technical requirements and implementation plans.
- Experience working with technology vendors and managing technical escalations.
Nice To Haves
- Experience with Google Cloud, Gemini Enterprise, or other Google enterprise technologies.
- Experience with generative AI platforms, enterprise AI assistants, AI agents, or agentic technologies.
- Experience implementing and supporting enterprise connectors, APIs, integrations, or data-access patterns.
- Knowledge of OAuth, delegated permissions, service accounts, identity federation, and enterprise access-control patterns.
- Experience with Google Cloud architecture or enterprise cloud governance.
- Experience operating SaaS or cloud platforms across multiple enterprise environments and lifecycle stages.
- Experience working in a large, global enterprise with complex security, regulatory, and geographic requirements.
- Familiarity with agile product management, backlog management, and product lifecycle practices.
Responsibilities
- Serve as the technical lead for the Gemini Enterprise application and own its day-to-day technical operation, health, and supportability.
- Configure and maintain platform settings, administrative controls, environments, permissions, and enterprise capabilities.
- Manage the technical configuration, deployment, lifecycle, and ongoing operation of Gemini Enterprise connectors and integrations.
- Support the technical configuration, deployment, and ongoing operation of enterprise agents.
- Partner with the Product Owner and AI Engineering teams to operationalize agents, connectors, permissions, integrations, and platform configuration.
- Evaluate new features and releases for technical impact, dependencies, security considerations, testing requirements, and implementation approach.
- Manage platform changes and releases, including impact assessment, testing, documentation, and implementation across applicable environments.
- Partner with Identity, Cybersecurity, Privacy, Legal, and other technology teams to implement access controls, security requirements, and enterprise policies.
- Monitor platform health, reliability, performance, and configuration to identify issues, risks, and opportunities for improvement.
- Provide L3 technical support for complex platform, connector, integration, configuration, and enterprise-agent issues escalated beyond the Service Desk and standard support teams.
- Coordinate with Google for L4 support when vendor investigation, product-level troubleshooting, or engineering intervention is required.
- Serve as a primary technical interface with Google for platform issues, feature questions, technical capability discussions, and escalations.
- Maintain technical documentation, configuration standards, operational procedures, support runbooks, environment documentation, and technical decision records.
- Support platform administration activities such as user access and license provisioning.
- Partner with the Gemini Enterprise Product Team to ensure technical changes and new capabilities are communicated and supported before release.
Benefits
- Health insurance and holistic wellness programs with incentives, available from day one.
- Fertility coverage and adoption/surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs, tuition assistance, and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
