Google Gemini Enterprise (CX) Practice Lead
About The Position
As a Gemini Enterprise Customer Experience (CX) Practice Lead, you will drive the growth and market leadership of Capgemini’s Gemini Enterprise CX business on Google Cloud. The role combines AI strategy, go-to-market execution, and client transformation, with accountability for building executive relationships, shaping demand, and scaling adoption of AI-powered CX solutions. You will partner with sales, delivery, and Google stakeholders to originate opportunities, define AI-led CX strategies, and accelerate customer time-to-value. This is a hybrid role based in one of the preferred locations: Atlanta, Georgia; New York, New York; Bridgewater, New Jersey; Chicago, Illinois; Dallas, Texas; or San Francisco, California. The role may require travel up to 50% of the time.
Requirements
- 10+ years in presales, solution architecture, or technical consulting roles focused on cloud and AI technologies.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technologies.
- Strong communication and relationship-building skills with executive and technical audiences.
- Ability to travel up to 50% of the time.
Nice To Haves
- Google Cloud certifications, such as Professional Cloud Architect, Network Engineer, or ML Engineer.
- Experience identifying AI use cases to solve customer challenges or selling customer experience.
- Strong background in business case development and transformation roadmaps.
- Experience working with cross-functional teams, including sales and delivery teams, to build transformation business cases and implementation plans.
- Experience working with and managing partners in complex implementation projects, including hyperscalers.
Responsibilities
- Lead the definition and execution of go-to-market strategies for Gemini Enterprise CX, driving pipeline growth through strategic deal origination and account expansion.
- Serve as a trusted advisor to C-level stakeholders, shaping AI-driven CX transformation strategies and influencing long-term investment decisions.
- Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends and innovations.
- Partner with Google Cloud, Capgemini teams, delivery teams, and business line teams to align cross-functional efforts and deliver unified customer outcomes.
- Drive successful adoption by removing barriers, accelerating time-to-value, and ensuring measurable business impact across strategic engagements.
Benefits
- Paid time off based on employee grade, including 12–25 vacation days depending on grade, company-paid holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs.
- Other benefits as provided by local policy and eligibility.
- May be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
