Google Gemini Enterprise (CX) Solution Architect
About The Position
As a Gemini Enterprise Customer Experience (CX) Solution Lead, you will lead technical strategy, solution architecture, and execution alignment for AI-powered CX transformations. You will design scalable architectures, secure technical wins, and support successful delivery across complex enterprise environments. The role is the technical counterpart to the Practice Lead, translating strategy into robust, production-ready solutions. This is a hybrid role based in one of the preferred locations: Atlanta, GA; New York, NY; Bridgewater, NJ; Chicago, IL; Dallas, TX; or San Francisco, CA. The role may require travel up to 50% of the time.
Requirements
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience designing and architecting CCaaS and AI-driven CX solutions, such as Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros.
- Strong, holistic knowledge of contact center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting and analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Ability to travel up to 50% of the time.
Nice To Haves
- Google Cloud certifications, such as Professional Cloud Architect, Network Engineer, or ML Engineer.
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
- Experience working with and managing partners in complex implementation projects, including hyperscalers.
Responsibilities
- Design and lead end-to-end AI-powered CX architectures on Google Cloud, defining scalable, secure, production-ready solution patterns.
- Lead technical discovery and solution design during sales cycles, develop compelling proposals, and secure technical wins.
- Architect and integrate CCaaS and AI-driven CX solutions across platforms such as Google CCAI, Amazon Connect, Genesys, and Twilio, with CRM, analytics, and automation systems.
- Guide delivery teams from proof of concept to production, ensuring architectural consistency, delivery readiness, and high-quality outcomes.
- Align Capgemini, Google, and partner teams on architecture and execution, serving as the technical bridge across business, sales, and delivery.
- Identify opportunities to improve performance, scalability, and CX outcomes through emerging AI capabilities.
Benefits
- Paid time off based on employee grade, including 12–25 vacation days depending on grade, company-paid holidays, personal days, and sick leave.
- Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
- Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
- Life and disability insurance.
- Employee assistance programs.
- Other benefits as provided by local policy and eligibility.
- The role may be eligible for variable incentives, bonuses, or commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
