R00351069 Gemini Enterprise for CX Specialist (Remote)

ManpowerGroup WorkMyWay • Milwaukee, WI

8d • Remote

About The Position

The Gemini Enterprise for CX Specialist role focuses on technology transformation involving Conversational AI, CCaaS, and cloud-based contact center solutions. The position requires expertise in contact center technologies and industry best practices, including AI agent building, CCaaS strategy, and migration and implementation across platforms such as AWS, Google, Genesys, Avaya, and NICE. The specialist aligns technology capabilities with contact center benchmarks, quality metrics, and agent scorecards. The position is remote.

Requirements

• At least 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS, or cloud-based contact center solutions.
• At least 3 years of experience with contact center technologies and industry best practices, including AI agent building, CCaaS strategy, and migration and implementation on platforms such as AWS, Google, Genesys, Avaya, or NICE.
• At least 3 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards.
• Bachelor's degree or equivalent (minimum 12 years) work experience. With an Associate's Degree, a minimum of 6 years of work experience is required.

What This Job Offers

• Job Type: Full-time