Technical Lead, Gemini Enterprise

Trane Technologies • Minneapolis, NC

1d • Hybrid

About The Position

The Technical Lead, Gemini Enterprise is accountable for the day-to-day technical operation, health, and supportability of Trane Technologies’ Gemini Enterprise application. The role configures and maintains platform settings, administrative controls, environments, permissions, connectors, integrations, and enterprise agents, while partnering with the Product Owner and AI Engineering teams to operationalize solutions.

The Technical Lead evaluates new features and releases for technical readiness, manages changes through testing and implementation, and works with Identity, Cybersecurity, Privacy, Legal, and other technology teams to meet enterprise access, security, and policy requirements. The role monitors reliability and performance, provides L3 support, coordinates L4 vendor support with Google, and serves as a primary technical interface with Google. It also maintains technical standards, documentation, runbooks, support processes, and operational procedures.

The role is onsite Monday through Thursday, with the option to choose the work location on Fridays based on work needs. Success is measured by platform reliability and maturity, release readiness, effective support and issue resolution, security and compliance, reliable operation of enterprise capabilities, and execution of product priorities.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Experience administering, managing, or technically owning a large-scale enterprise SaaS, cloud, collaboration, productivity, or AI platform.
• Strong understanding of enterprise platform administration, configuration, environments, APIs, integrations, connectors, identity and access management, permissions, and security concepts.
• Experience managing production environments, platform configuration, releases, lifecycle management, change management, and technical support.
• Experience evaluating technical impacts, coordinating testing, and introducing new platform capabilities into production environments.
• Strong technical troubleshooting, problem-solving, and analytical skills.
• Demonstrated ability to work across engineering, infrastructure, cybersecurity, identity, privacy, support, product, and vendor teams.
• Ability to translate product and business requirements into technical requirements and implementation plans.
• Experience working with technology vendors and managing technical escalations.

Nice To Haves

• Experience with Google Cloud, Gemini Enterprise, or other Google enterprise technologies.
• Experience with generative AI platforms, enterprise AI assistants, AI agents, or agentic technologies.
• Experience implementing and supporting enterprise connectors, APIs, integrations, or data-access patterns.
• Knowledge of OAuth, delegated permissions, service accounts, identity federation, and enterprise access-control patterns.
• Experience with Google Cloud architecture or enterprise cloud governance.
• Experience operating SaaS or cloud platforms across multiple enterprise environments and lifecycle stages.
• Experience working in a large, global enterprise with complex security, regulatory, and geographic requirements.
• Familiarity with agile product management, backlog management, and product lifecycle practices.

Responsibilities

• Serve as technical lead for the Gemini Enterprise application and own its day-to-day technical operation, health, and supportability.
• Configure and maintain platform settings, administrative controls, environments, permissions, and enterprise capabilities.
• Manage the technical configuration, deployment, lifecycle, and ongoing operation of Gemini Enterprise connectors and integrations.
• Support the technical configuration, deployment, and ongoing operation of enterprise agents within Gemini Enterprise.
• Partner with the Product Owner and AI Engineering teams to operationalize agents, connectors, permissions, integrations, and platform configuration.
• Evaluate new features and releases for technical impact, dependencies, security considerations, testing requirements, and implementation approach.
• Manage platform changes and releases, including impact assessment, testing, documentation, and implementation across applicable environments.
• Partner with Identity, Cybersecurity, Privacy, Legal, and other technology teams to implement access controls, security requirements, and enterprise policies.
• Monitor platform health, reliability, performance, and configuration to identify issues, risks, and improvement opportunities.
• Provide L3 technical support for complex platform, connector, integration, configuration, and enterprise-agent issues.
• Coordinate L4 support with Google for issues requiring vendor investigation, product-level troubleshooting, or engineering intervention.
• Serve as a primary technical interface with Google for platform issues, feature questions, capability discussions, and escalations.
• Maintain technical documentation, configuration standards, operational procedures, support runbooks, environment documentation, and technical decision records.
• Support platform administration, including user access, license provisioning, and related operational processes.
• Partner with the Gemini Enterprise Product Team to communicate and support technical changes and new capabilities before release.

Benefits

• Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.
• The position is incentive eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior