Technical Lead, Gemini Enterprise

Trane Italia•Minneapolis, MN

1d•$156,528 - $199,300•Hybrid

About The Position

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What’s in It for You This role provides an opportunity to help shape and operate one of Trane Technologies’ most significant enterprise AI platforms as generative AI transforms how work gets done across the company. You will work at the intersection of artificial intelligence, enterprise technology, cloud platforms, cybersecurity, integrations, and employee experience. You will have the opportunity to work directly with Google and internal technology leaders, influence how emerging AI capabilities are introduced across the enterprise, and establish the technical practices required to operate a rapidly evolving AI platform at scale. You will also play an important role in helping Trane Technologies move beyond simply providing access to AI by establishing the technical practices and operating model that allow Gemini Enterprise, agents, connectors, and other AI capabilities to be safely and effectively integrated into how the company works.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
Experience administering, managing, or technically owning a large-scale enterprise SaaS, cloud, collaboration, productivity, or AI platform.
Strong understanding of enterprise platform administration, configuration, environments, APIs, integrations, connectors, identity and access management, permissions, and security concepts.
Experience managing production environments, platform configuration, releases, lifecycle management, change management, and technical support.
Experience evaluating technical impacts, coordinating testing, and introducing new platform capabilities into production environments.
Strong technical troubleshooting, problem-solving, and analytical skills.
Demonstrated ability to work across engineering, infrastructure, cybersecurity, identity, privacy, support, product, and vendor teams.
Ability to translate product and business requirements into technical requirements and implementation plans.
Experience working with technology vendors and managing technical escalations.

Nice To Haves

Experience with Google Cloud, Gemini Enterprise, or other Google enterprise technologies.
Experience with generative AI platforms, enterprise AI assistants, AI agents, or agentic technologies.
Experience implementing and supporting enterprise connectors, APIs, integrations, or data-access patterns.
Knowledge of OAuth, delegated permissions, service accounts, identity federation, and enterprise access-control patterns.
Experience with Google Cloud architecture or enterprise cloud governance.
Experience operating SaaS or cloud platforms across multiple enterprise environments and lifecycle stages.
Experience working in a large, global enterprise with complex security, regulatory, and geographic requirements.
Familiarity with agile product management, backlog management, and product lifecycle practices.

Responsibilities

Serve as the technical lead for the Gemini Enterprise application, accountable for its day-to-day technical operation, health, and supportability.
Configure and maintain Gemini Enterprise platform settings, administrative controls, environments, permissions, and enterprise capabilities.
Manage the technical configuration, deployment, lifecycle, and ongoing operation of Gemini Enterprise connectors and integrations.
Support the technical configuration, deployment, and ongoing operation of enterprise agents within Gemini Enterprise.
Partner with the Product Owner and AI Engineering teams to operationalize advanced solutions, including agents, connectors, permissions, integrations, and platform configuration.
Evaluate new Gemini Enterprise features and releases for technical readiness, including technical impact, dependencies, security considerations, testing requirements, and implementation approach.
Manage platform changes and releases, including technical impact assessment, testing, documentation, and implementation across applicable environments.
Partner with Identity, Cybersecurity, Privacy, Legal, and other technology teams to implement required access controls, security requirements, and enterprise policies.
Monitor platform health, reliability, performance, and configuration to proactively identify issues, risks, and opportunities for improvement.
Provide L3 technical support for complex Gemini Enterprise platform, connector, integration, configuration, and enterprise-agent issues escalated beyond the Service Desk and standard support teams.
Coordinate with Google for L4 support when issues require vendor investigation, product-level troubleshooting, or engineering intervention.
Serve as a primary technical interface with Google for platform issues, feature questions, technical capability discussions, and escalations.
Maintain technical documentation, platform configuration standards, operational procedures, support runbooks, environment documentation, and technical decision records.
Support platform administration activities such as user access, license provisioning, and other operational processes as needed.
Partner with the Gemini Enterprise Product Team to ensure technical changes and new capabilities are appropriately communicated and supported before release.