Accenture R00351070 Gemini Enterprise for CX Sr. Engineer

ManpowerGroup WorkMyWay•New York, NY

1d•Remote

About The Position

Accenture is a premier Google Cloud partner that helps organizations modernize data ecosystems, build real-time analytics capabilities, and scale AI responsibly. As part of Accenture Cloud First and the Accenture Google Business Group, this role supports delivery of Gemini Enterprise for Customer Experience (GECX) solutions, including Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, and Gemini Enterprise. The Senior Engineer develops and implements GECX solutions aligned with company architecture and business goals. The role is highly client-facing and contributes to the end-to-end delivery of complex, global, large-scale service technology solutions for customer channels. It works with clients, senior architects, software and technology partners, and onshore and offshore delivery teams. Travel may be required, varying from 0% to 100% depending on business needs and client requirements.

Requirements

At least 3 years of experience in technology transformation focused on Conversational AI, CCaaS, or cloud-based contact center solutions.
At least 5 years of experience with contact center technologies and industry best practices, including AI agent building, CCaaS strategy, migration, and implementation across platforms such as AWS, Google, Genesys, Avaya, or NICE.
At least 5 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards.
Bachelor’s degree or equivalent, or at least 12 years of work experience. With an associate degree, at least 6 years of work experience is required.

Nice To Haves

At least 1 year of experience with Google Cloud technologies.
At least 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms.
Hands-on experience solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS.
Strong understanding of how Generative AI is reshaping the industry.
Experience in a consulting environment, with a demonstrated record of continuing responsibilities, creativity, and innovation in a complex global-scale program, such as one spanning multiple countries, languages, or brands.

Responsibilities

Develop and deploy end-to-end delivery lifecycle solutions for customer channel service technologies.
Provide architecture and technical recommendations and analysis comparing GECX product offerings with client environments.
Design and engineer enterprise-ready AI agents, including retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
Design, configure, and implement GECX CCaaS solutions in client environments and integrate them into clients’ end-to-end architectures, requirements, and technological constraints.
Work with software and technology partners to design and deliver service-focused solutions.
Plan and estimate delivery work using an Agile approach, including project milestones, onshore and offshore resource planning, scope, budget, risks, and mitigation plans.
Manage onshore and offshore project teams during the project lifecycle.
Manage project ideation, gather high-level business requirements, and define detailed requirements and processes as epics and stories.
Monitor industry trends, emerging technologies, and competitive dynamics to inform transformation strategies.
Identify and leverage opportunities to drive growth and enhance the value proposition of GECX solutions.