Technical Instructional Design Manager

Cushman & Wakefield•Cincinnati, OH

About The Position

C&W Services is seeking a Technical Instructional Design Manager to join its organizational Learning & Development (L&D) team. The role creates, coordinates, iterates, and drives instructional design for the skill development of current and future Reliability & Maintenance Engineering (RME) technicians through in-person, virtual, and online learning. This includes on-the-job training, train-the-trainer content, and delivery. The successful candidate applies adult learning theory and instructional design best practices alongside technical-industry experience to oversee content creation and delivery that address strategic business needs. The role may also support coordination of broader L&D efforts. The manager collaborates with technical and operational subject matter experts, project leads, field leaders, and support teams to develop and evaluate training. They leverage generative AI to accelerate curriculum and assessment development while critically reviewing outputs for instructional quality, accuracy, and alignment with learning objectives. The role balances multiple projects, tracks milestones, communicates progress and roadblocks, and helps ensure content meets scope and deadlines. Eligible employees may enroll in benefit programs generally including health, vision, and dental insurance; flexible spending and health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work. Compensation is $76,500–$90,000, depending on factors such as location, applicable agreements, experience, and qualifications. The company will not pay less than minimum wage for the role.

Requirements

3–5 years of broad Learning & Development experience.
2–3 years of experience designing and creating technical learning and development offerings that are simple, effective, and executable in the field across multiple sites and types of technical equipment.
Ability to connect and collaborate with people in maintenance, operations, engineering, and corporate support roles.
Ability to work with a small team and SMEs and oversee direct report(s) to achieve technical learning and development outcomes.
Experience with Learning Management Systems and design software; ability to learn and adapt to new tools as needed.
Excellent verbal and written communication skills.
Excellent problem-solving and organizational skills.
Strong Microsoft Office skills, especially PowerPoint, Outlook, Word, and Excel.

Nice To Haves

Background or experience in Reliability and Maintenance Engineering training or L&D is highly preferred.
Experience with Workday and Articulate.
Bachelor’s degree in Instructional Design or a similar field is preferred.

Responsibilities

Collaborate with technical and operational subject matter experts and project leads to scope, outline, and design technical learning experiences aligned with skill gaps and client needs.
Apply adult learning theory and instructional design best practices to create effective training solutions for learners and field trainers.
Use generative AI tools such as Copilot to accelerate curriculum development, then evaluate, edit, and refine outputs against learning objectives, audience level, SME input, and brand voice.
Build effective working relationships with field leaders and support teams.
Evaluate training components, experiences, and modalities using participant, SME, and stakeholder feedback and post-training technician proficiency on equipment.
Design and grade technical skills assessments using AI-assisted rubrics, and partner with SMEs to validate AI-generated scoring.
Balance multiple projects and shifting timelines; communicate roadblocks, support needs, and changes needed to meet deadlines.
Observe train-the-trainer sessions and on-site training as needed to inform iterative design.
Collaborate with the L&D team on future needs and direction and provide support as needed.
Design in-person train-the-trainer courses and in-person and virtual trainer-led courses, including trainer and participant materials.
Communicate instructional design progress to the direct leader and project leaders.
Prioritize and track content builds against objectives, progress, and milestones, proactively managing and communicating roadblocks.
Ensure learning objectives and content deadlines are met within scope.
Consult project leads and appropriate SMEs to make timely decisions that keep content development on schedule and inform delivery methods.