Technical Implementation Manager Senior Associate

JPMorgan Chase & Co. • Plano, TX

7d • $75,050 - $107,000

About The Position

As a Technical Implementation Senior Associate within the Commercial and Investment Bank, you will lead treasury product implementation and onboarding for new and existing clients transitioning to the Chase banking platform. You will own implementation and client training for assigned clients, shape their initial experience, and build effective working relationships with clients and internal teams. The role involves implementing mixed payable solutions, supporting technical specifications for treasury services, and coordinating timelines and dependencies. You will also contribute to continuous improvement through innovation and design thinking, uphold policy and service standards, and collaborate with a diverse global team. Some travel is required (10%) to visit clients and internal partners. This role is not eligible for employer immigration sponsorship.

Requirements

• 3+ years of experience managing and executing strategic initiatives in a professional field.
• Proven ability to lead client onboarding, particularly transitions to new banking platforms.
• Technical project management experience in a dynamic, client-facing environment.
• Strong communication skills and ability to partner with and influence others toward a common goal.
• Data and technology literacy, willingness to learn and implement innovation and design thinking techniques, and comfort using Microsoft Office, WebEx, and other collaboration tools.
• Experience managing client and internal partner expectations, establishing timelines, and managing dependencies.
• Experience coaching or mentoring team members and managing conflict effectively.
• Strategic thinking and ability to adapt to change.
• Ability to adhere to policies and procedures and meet or exceed established Service Level Agreements (SLAs).

Nice To Haves

• Bachelor of Science or Bachelor of Arts degree.
• Passion for learning new operating models, technologies, and industry trends.
• Technical client consulting experience supporting technical roles.
• Ability to clearly communicate, partner, and influence others toward a common goal.
• Professional qualifications from reputable training institutes or professional bodies.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or improve accuracy in operational processes.

Responsibilities

• Lead strategic initiatives to ensure smooth transitions for new and existing clients to the Chase banking platform.
• Own the product implementation process and training experience for assigned clients.
• Meet and connect with clients and internal stakeholders using Zoom, email, and other collaborative technologies.
• Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
• Drive continuous improvement in the operating platform using innovation and design thinking techniques.
• Implement mixed payable solutions and support clients with technical specifications for treasury services.
• Manage client and partner expectations by establishing timelines and dependencies.
• Resolve issues through creative problem-solving and take ownership when issues arise.
• Adhere to policies and procedures and maintain high standards of anti-fraud awareness.
• Collaborate with a diverse global team and contribute to a culture of inclusion and growth.
• Participate in Business Resource Groups.

Benefits

• Competitive total rewards package.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed