Technical Implementation Manager Senior Associate

JPMorganChase•Plano, TX

About The Position

As a Technical Implementation Senior Associate within the Commercial and Investment Bank at JPMorgan Chase, you will lead treasury product implementation and onboarding for new and existing clients transitioning to the Chase banking platform. You will own the implementation and training experience for assigned clients, help establish strong client relationships, and coordinate with internal partners to deliver a seamless transition. The role includes supporting mixed payable solutions and treasury services technical specifications, managing expectations and dependencies, and resolving issues while meeting policy, procedure, and service-level requirements. You will contribute to continuous improvement and collaborate with a global team. Some travel is required (10%) to visit clients and internal partners. This role is not eligible for employer immigration sponsorship. Final job grade and officer title will be determined at the time of offer and may differ from this posting.

Requirements

At least 3 years of experience managing and executing strategic initiatives in a professional field.
Proven ability to lead client onboarding, particularly transitions to new banking platforms.
Technical project management experience in a dynamic, client-facing environment.
Strong communication skills and ability to partner with and influence others toward a common goal.
Data and technology literacy, including willingness to learn and apply innovation and design thinking techniques.
Comfort using Microsoft Office, WebEx, and other collaboration tools for client discussions.
Experience managing client and internal partner expectations, timelines, and dependencies.
Experience coaching or mentoring team members and managing conflict effectively.
Strategic thinking and adaptability to change.
Adherence to policies and procedures and ability to meet or exceed established Service Level Agreements (SLAs)).

Nice To Haves

Bachelor of Science or Bachelor of Arts degree.
Interest in learning new operating models, technologies, and industry trends.
Technical client consulting experience supporting technical roles.
Ability to communicate clearly, partner, and influence others toward a common goal.
Professional qualifications from reputable training institutes or professional bodies.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to improve efficiency, reduce manual effort, or increase operational accuracy.

Responsibilities

Lead strategic initiatives to support smooth transitions for new and existing clients to the Chase banking platform.
Own product implementation and training for assigned clients.
Meet with clients and internal stakeholders using Zoom, email, and other collaborative technologies.
Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
Drive continuous improvement of the operating platform using innovation and design thinking techniques.
Implement mixed payable solutions and support clients with technical specifications for treasury services.
Manage client and partner expectations by establishing timelines and dependencies.
Use creative problem-solving and take ownership of issues as they arise.
Follow policies and procedures and maintain anti-fraud awareness.
Collaborate with a diverse global team and contribute to an inclusive culture.
Participate in Business Resource Groups.