Technical Representative

Wilsonart International•Temple, TX

23h•Onsite

About The Position

Wilsonart’s Technical Services department in Temple, Texas, is hiring a Technical & Fabrication Representative. The role provides advice, facilitation, and training on the development, administration, and technical aspects of the company’s quality and product fabrication processes, both within and outside the organization. The representative applies expertise in quality and carpentry/fabrication, stays current with changes in the field, and must have experience fabricating surfacing products. The role also performs other tasks as required.

Requirements

Experience fabricating surfacing products.
Experience using and reading AutoCAD, SolidWorks, Microvellum, or similar software.
Organized, responsible, enthusiastic, timely, and committed to a strong work ethic.
Proficiency in Microsoft Office, including Outlook, Word, and Excel, and skill using spreadsheets, word processors, and databases.
Knowledge of Operational Excellence methods and tools, such as Lean, Six Sigma, Kaizen, 5S, root cause analysis, and structured problem solving.
Public speaking skills.
Knowledge of manufacturing processes and technical/product knowledge of products marketed.
Ability to work in a fast-paced team environment while maintaining quality and craftsmanship standards.
Ability to manage multiple projects accurately in a fast-paced environment.
Time-management skills and ability to work as a team player.
Ability to complete tasks efficiently and on time.
Ability to analyze problems and develop solutions.
Ability to travel.
Technical writing and verbal communication skills.
Knowledge of industry-related tools and equipment and of chemical and physical principles.
Mathematics and technical writing skills.
Bachelor’s degree in construction management, construction engineering technology, or a related field; or a bachelor’s degree in science, manufacturing technology, business administration, or a closely related field. An equivalent combination of education and experience may substitute for a degree.

Nice To Haves

Forklift experience.

Responsibilities

Facilitate customer claims (Part A & B) from start to finish, working with customers, company field representatives, manufacturing, and technical service representatives.
Fabricate Wilsonart products—including laminate, solid surface, quartz, decorative edges, and decorative metals—for Marketing, Fabricator University, BETA installs, and other departments as needed.
Participate in Operational Excellence and Sustainability activities using root cause analysis, structured problem solving, and mistake-proofing concepts.
Contribute to organizational improvement in work environments that require problem-solving, teamwork, and leadership.
Operate and maintain cabinet shop equipment, including CNC routers, saws, edge banders, and sanders.
Provide technical assistance to internal and external customers by resolving complaints, negotiating claims, and performing field evaluations for Wilsonart products.
Direct and advise special test procedures to analyze components and material properties related to customer complaints.
Facilitate field and in-house presentations, seminars, and webinars, and conduct facility tours for visiting customers.
Act as a liaison between customers and manufacturing/distribution.
Work with clients, contractors, architects, and suppliers.