Technical Enrollment Analyst

Kent State • Kent, OH

6d • $53,015 - $55,000 • Hybrid

About The Position

Performs duties supporting student information systems used to maintain student records and promote student success. Work may include redesigning processes, developing functional specifications, testing and troubleshooting systems, compliance reporting, maintaining production calendars, updating websites, maintaining communication plans, and developing or maintaining e-signature and workflow processes. The role routinely collaborates with members of the university community and third-party vendors, and may provide functional and technical guidance to temporary or intermittent project support staff. The position is based at Kent Campus in Kent, Ohio, and may be eligible for a hybrid work environment. The schedule is Monday through Friday, 8 a.m. to 5 p.m. A security check is required.

Requirements

• Bachelor's degree and two years of experience in a registrar's office or related area; or an associate's degree and four years of such experience; or six years of progressively responsible experience in a registrar's office or related area.
• Knowledge of student systems, workflows, data, and processes.
• Knowledge of student policies, NCAA regulations for competition, and state and federal compliance reporting.
• Knowledge of relational databases and structured query language.
• Skill in reporting and data visualization tools.
• Ability to establish and maintain cooperative working relationships with technical staff, user departments, and end users.
• Ability to manage time and resources and effectively balance priorities.
• Ability to participate as a member of a cross-departmental project team.
• Ability to conduct effective training and presentations.
• Ability to maintain quality control and demonstrate attention to detail.
• Ability to integrate information technology solutions with business processes to form a new application or business process.
• Ability to analyze and exercise judgment outside established protocols.
• Ability to work effectively with coworkers, students, and the university community in support of a student-first environment.
• Ability to take personal responsibility for the quality and timeliness of project and task results.
• Must pass a security check.

Responsibilities

• Assist with business process redesign, functional specifications, test scenarios, user testing, and documentation for new, modified, or upgraded technology and processes.
• Complete ad hoc and compliance reporting activities.
• Complete required and timely website updates.
• Develop and maintain e-signature documents and workflow processes.
• Maintain the office production calendar to ensure critical systems and processes are ready for students.
• Implement and manage communication plans for faculty, staff, and students.
• Provide functional and technical guidance to support staff working on projects or assignments temporarily or intermittently.
• Support student systems, including Degree Audit, the ERP System, and associated systems.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level