Elig & Enrollment Analyst

Driscoll Children's Hospital•Corpus Christi, TX

About The Position

The Enrollment Analyst develops and implements enrollment projects to improve the member experience. The role analyzes project and enrollment metrics and member feedback, reporting findings to leadership and recommending improvements to Health Plan services and procedures. The analyst performs assigned tasks under minimal supervision, exercising discretion and independent judgment within established procedures, and collaborates with other departments to customize member onboarding. The position reports to the Communications Manager in the Driscoll Health Plan. The role also involves maintaining confidentiality, following Health System and Health Plan policies and procedures, and adhering to ethical, corporate compliance, and integrity guidelines. The analyst attends required training and becomes familiar with tools and reference materials for responding to member and provider inquiries. Other reasonably related duties may be assigned by management.

Requirements

Two-year degree or Associate’s degree; alternatively, a minimum of five years of related experience and/or training with a high school diploma, or an equivalent combination of education and experience.
Ability to perform assigned tasks under minimal supervision while exercising discretion and independent judgment within established procedures.
Ability to analyze member feedback and enrollment metrics and recommend improvements.
Ability to communicate with members, ask clarifying questions, and support a customized member experience.

Responsibilities

Implement and execute enrollment projects, including texting programs, email campaigns, surveys, and phone calls.
Analyze member feedback and recommend changes or updates to Health Plan procedures.
Review information provided by members and ask clarifying questions to customize their experience.
Use feedback to continuously improve the Health Plan onboarding process.
Develop an understanding of members’ health objectives.
Ensure members receive superior customer service.
Collaborate with other departments to customize the onboarding experience.
Report member feedback and project and enrollment metrics to leadership for oversight and service improvement.
Maintain confidentiality and adhere to Health System and Health Plan policies, procedures, and ethical and compliance guidelines.
Attend required training and familiarize oneself with tools and reference materials used to respond to member and provider inquiries.
Perform other tasks as assigned by upper management or Health Plan administration.