Technical Customer Support Representative (Bilingual French/English)

Chefman • Mahwah, NJ

3d • Hybrid

About The Position

CHEF iQ is hiring a bilingual French- and English-speaking Technical Customer Support Representative to support French-speaking customers using the company’s smart kitchen appliances. The role is based out of the Mahwah, New Jersey office and begins remotely, transitioning to a hybrid schedule within 12 months. The employee must live within commuting distance and should expect occasional in-person training and team sessions in Mahwah.

The representative will assist customers through phone, email, chat, and social media, troubleshoot connectivity and app issues, and help with orders, inventory, replacement parts, warranties, returns, recalls, and terms of sale. The role also involves documenting customer interactions, managing follow-ups, and sharing customer feedback with Software, Hardware, and Product Development teams.

Requirements

• Fluent spoken and written French and English.
• At least 2 years of customer support experience, ideally in technical support.
• Ability to troubleshoot connectivity issues involving Wi-Fi, Bluetooth, and devices.
• Experience with a CRM or ticketing system.
• Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
• Strong attention to detail, including with model and part numbers.
• Friendly, upbeat communication and the ability to support customers having a difficult experience.
• Ability to manage a busy queue while giving each customer full attention.
• A quiet home workspace and reliable internet during the remote period.
• Residence within commuting distance of Mahwah, New Jersey, for the transition to a hybrid schedule and occasional in-person sessions.

Nice To Haves

• Experience with Salesforce.

Responsibilities

• Support customers in French and English by phone, email, chat, and social media.
• Troubleshoot Wi-Fi, Bluetooth, and app-pairing problems.
• Look up orders, inventory, and replacement parts, ensuring the correct part is sent for the correct model.
• Handle warranty questions, returns, recalls, and terms of sale.
• Maintain clean, detailed records of customer interactions and manage follow-ups.
• Share customer feedback with Software, Hardware, and Product Development teams.

Benefits

• Opportunity to make judgment calls and own work without micromanagement, with coaching from a manager.
• Hands-on exposure to the company’s smart kitchen products, with the possibility of testing products at home.
• Opportunity for career growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed