Technical Customer Support Representative, Experienced

CHS, Inc. • Holdrege, NE

3d

About The Position

CHS is seeking a Technical Customer Support Representative to join its enterprise customer service team. The role facilitates resolution of customer inquiries and disputes by supporting customers with system access and reporting, account changes, invoice explanations, posted prices, and related matters. The representative uses available resources and works with internal teams across business functions to investigate and resolve customer issues. The position may be placed within the Holdrege, Nebraska business unit.

Requirements

• At least 1 year of experience in customer service and technical support.
• High school diploma or GED.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to sit, stand, bend, walk, and talk.

Nice To Haves

• Ability to read, write, and communicate in Spanish.

Responsibilities

• Initiate new customer setup and portal access, monitor the setup process, and address delays to help ensure safety and compliance requirements are completed.
• Initiate customer account changes, such as bank account and address updates, and explain how to do business with CHS and use its digital tools.
• Provide posted bids and price sheet quotes, and support adherence to contract policies, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations.
• Handle general pricing, invoice and ticket application questions, and support product delivery, order fulfillment, contract amendments and confirmations, and billing and payment balances.
• Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment or contract status, and document reprints; intake payments and explain how to apply them.
• Intake customer disputes involving delivery issues, invoices, contract and pricing discrepancies, and quality.
• Provide general information, including location wait times, payment instructions, and location operating hours, and support inquiries about 1099 and patronage statements.
• Review contract details from the sales team for accuracy; create and amend contracts; manage electronic documents; compile and distribute reports; and monitor contract performance and form status for compliance.
• Perform other duties and responsibilities as needed or assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short- and long-term disability
• Tuition reimbursement
• Adoption assistance
• Depending on position, other earnings may include bonuses, incentives, and commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED