Technical Customer Support Representative, Experienced

CHS, Inc. • Dover Township, MN

4d

About The Position

CHS is hiring a Technical Customer Support Representative to join its enterprise customer service team. The customer service function facilitates resolution of customer inquiries and disputes, providing help with system access and reporting, account changes, invoice explanations, and posted prices. Representatives use available resources and collaborate with internal teams across business functions to investigate and resolve customer inquiries. The position may be based within the CHS Rochest Business Unit in St. Charles, Minnesota.

The role supports customer onboarding and portal access, account changes, contracts and orders, billing and grain payment questions, disputes, and contract administration. It also includes other duties as needed or assigned. Candidates need at least one year of customer service and technical support experience and a high school diploma or GED.

Requirements

• At least 1 year of experience in customer service and technical support.
• High school diploma or GED.
• Strong written and verbal communication skills.
• Proficiency with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to sit, stand, bend, walk, and talk.

Nice To Haves

• Ability to read, write, and communicate in Spanish.

Responsibilities

• Initiate new customer setup and portal access; monitor setup progress and address delays so safety and compliance requirements are completed.
• Initiate customer account changes, such as bank account and address updates.
• Explain how to do business with CHS and use its digital tools.
• Provide customers with posted bids and price sheet quotes.
• Help ensure contract policies are followed, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations.
• Handle general pricing, invoice, and ticket-application questions.
• Support and facilitate product delivery, order fulfillment, contract amendments and confirmations, and billing and payment balances.
• Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment or contract status, and document reprints.
• Intake payments and explain how to apply them.
• Intake customer disputes involving delivery issues, invoices, contracts, pricing discrepancies, and quality.
• Provide general information, including location wait times, payment destinations, and location operating hours.
• Support inquiries about 1099 forms and patronage statements.
• Review contract details provided by the sales team for accuracy.
• Create and amend contracts accurately and manage electronic documents.
• Compile and distribute relevant reports to stakeholders.
• Monitor contract performance and track form status for compliance.
• Perform other duties and responsibilities as needed or assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short- and long-term disability
• Tuition reimbursement
• Adoption assistance
• Competitive total rewards package, which may include bonus, incentives, and commissions depending on the position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED