Technical Customer Support
About The Position
Trimble is seeking a Technical Customer Support Technician for its AECO team to provide technical support for VDC and fabrication solutions. The role helps MEP contractors, detailers, and fabricators use Trimble FabShop for sheet metal duct fabrication and constructable Revit models, as well as Trimble’s connected technologies. The technician troubleshoots customer challenges, communicates product feedback and requirements, and supports improvements to software workflows and adoption. The position is based in Knoxville, Tennessee; Westminster, Colorado; or Portsmouth, New Hampshire, with 5% travel.
Requirements
- At least 3 years of technical customer support experience in software or technology environments.
- Hands-on expertise with shop management software such as Trimble FabShop, Autodesk CamDuct, or similar applications.
- Strong analytical and troubleshooting abilities involving system setup, networking, and software interoperability.
- Proven success supporting or implementing BIM adoption in MEP engineering or construction specialties.
- Strong interpersonal and written communication skills, with a customer-focused approach.
Nice To Haves
- Hands-on expertise with BIM/VDC software such as Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, or AutoCAD.
- Experience supporting Tier I through Tier III software issues using Zoom, TeamViewer, or similar remote desktop software.
- Familiarity with Salesforce CRM and support ticket management systems.
- Familiarity with Microsoft SQL and Windows 11.
- Experience troubleshooting network connectivity issues.
- Knowledge of fabrication tools such as Connect2Fab or MEPContent.
Responsibilities
- Provide fast, efficient customer solutions across connected VDC products.
- Champion customer feedback to help resolve software bugs and address requirements.
- Collaborate with development and training teams to improve product workflows and documentation, and manage feature requests in Jira.
- Represent the organization as a technical expert at business conferences, industry events, and strategic customer meetings.
- Create technical notes and documentation for internal teams and global end-users.
Benefits
- Medical, dental, vision, life, and disability benefits.
- Time-off plans and retirement plans.
- Health, dependent care, and commuter tax savings plans (offered by most businesses).
- Paid parental leave.
- Employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
