Technical Customer Support Professional

Trimble Inc. • Lake Oswego, OR

3d • $74,000 - $101,800

About The Position

Trimble is hiring a Technical Customer Support Professional to provide Tier 3 technical support for SketchUp software and complex entitlement systems. The role investigates, replicates, and validates high-impact technical bugs; explains complex technical concepts to clients and cross-functional teams; and works closely with engineering and product development to escalate incidents and prioritize resolutions. It also supports the broader support organization by mentoring internal teams, developing technical training, and writing documentation for complex workarounds. The position is available in Leeds, London, or remotely in the UK, and requires 10% travel.

Requirements

• At least 3 years of experience in advanced technical support environments or software workflows.
• Mastery of root cause analysis, software testing, and structured bug tracking within Jira or Confluence.
• Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks.
• Outstanding verbal and written communication skills, including the ability to handle demanding situations with empathy and clarity.
• Bachelor's degree in Computer Science, Arts and Sciences, or equivalent practical technology experience.

Nice To Haves

• Practical familiarity with 3D modeling software, architectural design workflows, or 3D graphics processing via DirectX 12 and Metal.
• Broad operating-system diagnostic skills across Windows, MacOS, iOS, Android, and Windows Server.
• Lightweight programming knowledge or scripting experience in modern development languages.

Responsibilities

• Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems.
• Investigate, replicate, and validate high-impact technical bugs through rigorous testing environments.
• Translate complex technical concepts into accessible, actionable guidance for cross-functional teams and clients.
• Partner with engineering and product development teams to manage incident escalations and prioritize resolutions.
• Mentor internal support teams, design technical training, and author comprehensive documentation for complex workarounds.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Time off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses).
• Paid Parental Leave.
• Employee Stock Purchase Plan.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level