Technical Customer Support Professional

Trimble Inc. • Westminster, CO

1d • $58,300 - $80,100 • Onsite

About The Position

Trimble is hiring a Product Support Specialist to provide advanced technical support for Trimble Connect, a digital construction and collaboration platform. The role serves as a subject matter expert for the product, helping global distribution partners and end users address complex technical challenges and workflows. The specialist will use support analytics to inform internal stakeholders about product defects and enhancements, contribute to improved product quality, and help shape support practices. The position is based in-office in Westminster, United States of America, with travel of 5% or less.

Requirements

• At least 2 years of field experience or higher education in a technical or relevant professional field of study.
• Expertise in complex troubleshooting and identifying and resolving software workflow defects.
• Familiarity with Salesforce or similar CRM software.
• Strong communication skills, including the ability to explain technical concepts to audiences with varying levels of expertise.
• Ability to work independently, manage high-priority projects, and thrive in a collaborative team environment.

Nice To Haves

• Previous experience in digital construction, AECO industries, or cloud-based collaboration tools.

Responsibilities

• Provide advanced technical support and guidance on the Trimble Connect ecosystem to global distribution partners and end users.
• Lead product meetings and present support analytics, defects, and enhancement opportunities to drive resolutions and improve customer experience.
• Create technical documentation and workflow notes to support peers and streamline global support processes.
• Troubleshoot complex data issues using remote access tools and guide customers through digital construction workflows.
• Collaborate across Trimble divisions to resolve tier-level technical challenges.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Time off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses, offered by most businesses.
• Paid parental leave.
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed