Technical Customer Support Representative, Experienced

CHS, Inc.•Denver Township, ND

About The Position

CHS is hiring a Technical Customer Support Representative to join its enterprise customer service team. The role facilitates resolution of customer inquiries and disputes involving system access and reporting, account changes, invoices, posted prices, contracts, orders, payments, and deliveries. The representative uses available resources and collaborates with internal teams across business functions to investigate and resolve customer needs. The position may be based within the CHS Dakota Plains Ag business unit in Gwinner, North Dakota.

Requirements

At least 1 year of experience in customer service and technical support.
High school diploma or GED.
Strong written and verbal communication skills.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work extended hours to meet business demands.
Ability to sit, stand, bend, walk, and talk.

Nice To Haves

Ability to read, write, and communicate in Spanish is preferred.

Responsibilities

Initiate new customer setup and portal access; monitor setup progress and address delays so safety and compliance requirements are completed.
Initiate customer account changes, such as bank account and address updates, and explain how to do business with CHS and use its digital tools.
Provide posted bids and price sheet quotes; help ensure contract policy is followed, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations.
Handle general pricing, invoice and ticket application questions, and support product delivery, order fulfillment, contract amendments and confirmation, and billing or payment balances.
Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment or contract status, and requested document reprints; intake payments and explain how to apply them.
Intake customer disputes involving delivery issues, invoices, contract or pricing discrepancies, and quality.
Provide general information such as location wait times, payment destinations, and operating hours; support inquiries about 1099 and patronage statements.
Review contract details supplied by the sales team for accuracy; create and amend contracts precisely; manage electronic documents; compile and distribute stakeholder reports; and monitor contract performance and form status for compliance.
Perform other duties and responsibilities as needed or assigned.

Benefits

Medical, dental, and vision benefits.
Wellness programs.
Life insurance.
Health and dependent care spending accounts.
Paid time off.
401(k).
Pension.
Profit sharing.
Short- and long-term disability.
Tuition reimbursement.
Adoption assistance.
Competitive total rewards package; compensation may include bonuses, incentives, and commissions depending on the position.