Technical Customer Support Representative, Experienced

CHS, Inc.•Taylor, ND

About The Position

CHS is hiring a Technical Customer Support Representative to join its enterprise customer service team. The customer service function resolves customer inquiries and disputes, including issues related to system access and reporting, account changes, invoices, posted prices, and other account or transaction matters. The role uses available resources and collaborates with internal teams across business functions to investigate and resolve customer needs. The position may be placed within the Montana business unit in Taylor, North Dakota.

Requirements

At least 1 year of experience in customer service and technical support.
High school diploma or GED.
Strong written and verbal communication skills.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to work extended hours to meet business demands.
Ability to sit, stand, bend, walk, and talk.

Nice To Haves

Ability to read, write, and communicate in Spanish.

Responsibilities

Initiate new customer setup and portal access, monitor setup progress, and address delays so safety and compliance requirements are completed.
Process account changes such as bank account and address updates, and explain how to do business with CHS and use its digital tools.
Provide posted bids and price sheet quotes; help customers follow contract policies by gathering signatures and following up on unfulfilled contracts and over-applied bushel designations.
Manage general pricing, invoice and ticket application questions, and support product delivery, order fulfillment, contract amendments and confirmations, and billing and payment balances.
Respond to inquiries about customer and settlement payments, prepay balances, invoice and payment or contract status, and document reprints; intake payments and explain how they are applied.
Intake and support disputes concerning deliveries, invoices, contracts, pricing discrepancies, and product quality.
Provide general information such as location wait times, payment instructions, and location operating hours, and assist with 1099 and patronage statement inquiries.
Review contract details from the sales team for accuracy, create and amend contracts, manage electronic documents, compile and distribute stakeholder reports, and monitor contract performance and form status for compliance.
Perform other duties and responsibilities as needed or assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Wellness programs
Life insurance
Health and dependent care spending accounts
Paid time off
401(k)
Pension
Profit sharing
Short- and long-term disability
Tuition reimbursement
Adoption assistance
Base wage and, depending on the position, possible bonus, incentives, and commissions