Technical Customer Support Representative, Experienced

CHS, Inc. • Grand Meadow, MN

4d

About The Position

CHS is seeking an experienced Technical Customer Support Representative to join its enterprise customer service team. The team facilitates resolution of customer inquiries and disputes, including system access and reporting, account changes, invoice explanations, and posted prices. Representatives use available resources and collaborate with internal teams across business functions to investigate and resolve customer concerns. The position may be placed within the CHS Rochest Business Unit in Grand Meadow, Minnesota.

The role supports customers throughout onboarding, portal access, account changes, contracting, orders, billing, grain payments, disputes, and contract administration. It also involves creating and amending contracts, managing electronic documents, distributing reports, and monitoring contract performance and compliance. Other duties may be assigned as needed.

Requirements

• At least 1 year of experience in customer service and technical support.
• High school diploma or GED.
• Strong written and verbal communication skills.
• Proficiency with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to sit, stand, bend, walk, and talk.

Nice To Haves

• Ability to read, write, and communicate in Spanish.

Responsibilities

• Initiate new customer setup and portal access; monitor setup progress and address delays so safety and compliance requirements are completed.
• Initiate customer account changes, including bank account and address updates.
• Explain how to do business with CHS and how to use its digital tools.
• Provide customers with posted bids and price sheet quotes.
• Help ensure contract policy is followed, including obtaining contract signatures and following up on unfulfilled contracts and over-applied bushel designations.
• Handle general pricing, invoice, and ticket-application questions.
• Support product delivery, order fulfillment, contract amendments and confirmations, and billing and payment balances.
• Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment or contract status, and document reprints.
• Intake payments and explain how to apply them.
• Intake customer disputes related to delivery issues, invoices, contracts, pricing discrepancies, and quality.
• Provide general information such as location wait times, where to send payments, and location operating hours.
• Support inquiries about 1099 forms and patronage statements.
• Review contract details supplied by the sales team for accuracy.
• Create and amend contracts accurately, manage electronic documents, and compile and distribute relevant stakeholder reports.
• Monitor contract performance and track form status for compliance.
• Perform other duties and responsibilities as needed or assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short- and long-term disability
• Tuition reimbursement
• Adoption assistance
• Depending on the position, compensation may include bonuses, incentives, and commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED