Technical Customer Support Representative, Experienced

CHS, Inc. • Lemmon, SD

3d

About The Position

CHS Inc. is hiring a Technical Customer Support Representative to join its enterprise customer service team. The customer service function facilitates resolution of customer inquiries and disputes, including system access and reporting, account changes such as bank details and shipping locations, invoice explanations, and sharing posted prices. Representatives use available resources and collaborate with internal teams across business functions to investigate and resolve customer inquiries. The position may be placed within the Southwest Grain business unit in Lemmon, South Dakota.

The role supports customer onboarding and portal access, contract and order activities, billing and grain payment inquiries, disputes, and contract administration. It includes initiating new customer setups and account changes, helping customers use CHS digital tools, providing pricing information, supporting product delivery and order fulfillment, addressing payment and invoice questions, and maintaining accurate contract records and related reports. Other duties may be assigned as needed.

Requirements

• At least 1 year of experience in customer service and technical support.
• High school diploma or GED.
• Strong written and verbal communication skills.
• Proficiency with MS Word, Excel, and PowerPoint.
• Ability to work extended hours to meet business demands.
• Ability to sit, stand, bend, walk, and talk.

Nice To Haves

• Ability to read, write, and communicate in Spanish.

Responsibilities

• Initiate new customer setup and portal access; monitor setup progress and address delays so safety and compliance requirements are completed.
• Initiate customer account changes, including bank account and address updates.
• Explain how to do business with CHS and how to use its digital tools.
• Provide customers with posted bids and price sheet quotes.
• Help ensure contract policy is followed, including obtaining contract signatures and following up on unfulfilled contracts and over-applied bushel designations.
• Handle general pricing, invoice, and ticket application questions.
• Support product delivery, order fulfillment, contract amendments and confirmations, and billing and payment balances.
• Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment or contract status, and document reprints.
• Intake payments and explain how to apply them.
• Intake customer disputes involving delivery issues, invoices, contract and pricing discrepancies, and quality.
• Provide general support about location wait times, payment destinations, and location operating hours.
• Support inquiries about 1099s and patronage statements.
• Review contract details provided by the sales team for accuracy and execute contract creation and amendments.
• Manage electronic documents, compile and distribute relevant stakeholder reports, and monitor contract performance and form status for compliance.
• Perform other duties and responsibilities as needed or assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short- and long-term disability
• Tuition reimbursement
• Adoption assistance
• Competitive total rewards package; compensation may include base wage and, depending on the position, bonus, incentives, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED