Technical Customer Success Specialist

HP•Houston, TX

1d•$83,000 - $127,800

About The Position

HP’s Digital Solutions team is seeking a US-based, post-sales technical Customer Success Specialist to help customers implement HP software solutions, with a focus on Digital Employee Experience (DEX) and endpoint security. The role serves as the customer’s technical expert for HP Digital Solutions, supporting implementation and integration with customer environments and existing tool sets. The specialist uses customer and product insights to demonstrate value, supports issue resolution through technical management and escalation, and helps customers realize the full value of their software investment. The position requires customer-facing experience with enterprise IT systems, Windows endpoints, endpoint management, service delivery, software deployment, and customer success. Travel of up to 25% is required.

Requirements

Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent experience.
At least 5 years of experience developing, implementing, managing, and sustaining enterprise IT systems.
At least 5 years of experience with Windows endpoint operating systems and endpoint management.
At least 5 years of experience in service delivery involving endpoint solutions.
At least 5 years of experience with endpoint solution architecture and management.
At least 5 years of experience in customer-facing roles supporting software-based services and customer success.
At least 5 years of experience building and maintaining relationships across multiple organizational levels.
At least 5 years of experience with software deployment tools and technologies, such as SCCM, Intune, and PowerShell.
At least 5 years of experience deploying, troubleshooting, and updating endpoint software.
At least 5 years of experience managing stakeholder relationships within customer environments.
Ability to travel up to 25% to support customer activities.

Responsibilities

Serve as the customer’s post-sales HP Digital Solutions expert.
Assist customers with implementing and integrating HP software solutions within their environments.
Ensure HP products are properly integrated with customers’ existing tool sets.
Represent customers internally by raising feature requests, support issues, and concerns, and championing them toward resolution.
Establish a regular cadence with customers to ensure they receive full value from their HP software investment.
Deliver product training to partners, customers, and other stakeholders.
Provide technical management and escalation within accounts, connecting customers with product and engineering teams for issue resolution.
Drive customer satisfaction by providing technical documentation and information.
Document customer activity in the CRM.