Technical Customer Success Specialist

HP • Houston, TX

3d

About The Position

HP’s Digital Solutions team is seeking a US-based, post-sales technical Customer Success Specialist to help customers implement HP software solutions, with a focus on DEX and endpoint security. The role calls for expertise with Microsoft Windows endpoints, Azure, and Intune, as well as service delivery experience. The successful candidate will adapt to changing information, combine strategic thinking with hands-on execution, and use data to provide customers with actionable insights that demonstrate the value of HP Digital Solutions. Travel of up to 25% is required to support customer activities.

Requirements

• Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent experience.
• At least 5 years of experience developing, implementing, managing, and sustaining enterprise IT systems.
• At least 5 years of experience with Windows endpoint operating systems and endpoint management.
• At least 5 years of experience in service delivery involving endpoint solutions.
• At least 5 years of experience in endpoint solution architecture and management.
• At least 5 years of experience in customer-facing roles supporting software-based services and customer success.
• At least 5 years of experience building and maintaining relationships across multiple organizational levels.
• At least 5 years of experience with software deployment tools and technologies such as SCCM, Intune, and PowerShell.
• At least 5 years of experience deploying, troubleshooting, and updating endpoint software.
• At least 5 years of experience managing stakeholder relationships within customer environments.
• Ability to travel up to 25% to support customer activities.
• Understanding of Microsoft Windows endpoints, Azure, and Intune.
• Service delivery experience.

Responsibilities

• Help customers implement HP software solutions focused on DEX and endpoint security.
• Support service delivery involving endpoint solutions.
• Develop, implement, manage, and sustain enterprise IT systems.
• Deploy, troubleshoot, and update endpoint software.
• Manage stakeholder relationships in customer environments and build relationships across organizational levels.
• Use data to provide customers with actionable insights demonstrating the value of HP Digital Solutions.
• Travel to support customer activities, up to 25%.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• 4–12 weeks of fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time