Technical Customer Success Specialist

HP • Spring, TX

1d • $83,000 - $127,800

About The Position

HP’s Digital Solutions team is seeking a US-based, post-sales technical Customer Success Specialist to help customers implement HP software solutions, with a focus on digital employee experience (DEX) and endpoint security. The role calls for knowledge of Microsoft Windows endpoints, Azure, and Intune, as well as service-delivery experience. The specialist uses data to provide actionable customer insights and demonstrate the value of HP’s Digital Solutions, adapting to changing circumstances and combining strategic leadership with hands-on execution. Travel of up to 25% is required to support customer activities.

Requirements

• Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent experience.
• At least 5 years of experience developing, implementing, managing, and sustaining enterprise IT systems.
• At least 5 years of experience with Windows endpoint operating systems and endpoint management.
• At least 5 years of experience in service delivery involving endpoint solutions.
• At least 5 years of experience with endpoint solution architecture and management.
• At least 5 years of experience in customer-facing roles supporting software-based services and customer success.
• At least 5 years of experience building and maintaining relationships across multiple organizational levels.
• At least 5 years of experience with software deployment tools and technologies such as SCCM, Intune, and PowerShell.
• At least 5 years of experience deploying, troubleshooting, and updating endpoint software.
• At least 5 years of experience managing stakeholder relationships within customer environments.
• Ability to travel up to 25% to support customer activities.

Responsibilities

• Help customers implement HP software solutions, with a focus on DEX and endpoint security.
• Use data to provide actionable insights to customers and demonstrate the value of HP’s Digital Solutions.
• Support customer activities through travel of up to 25%.
• Develop, implement, manage, and sustain enterprise IT systems.
• Deliver, deploy, troubleshoot, and update endpoint solutions and software.
• Build and maintain relationships across organizational levels and manage stakeholder relationships within customer environments.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• 4–12 weeks of fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave
• Bonus and/or equity compensation opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level