Customer Success Technical Specialist

Skyward•Stevens Point, WI

3d•$45,972 - $50,570

About The Position

Skyward is seeking Customer Success Technical Specialists to support K-12 schools using its software solutions. This is not a typical customer service or call-center role. Specialists work one-on-one with customers in a fast-paced environment and collaborate with their team to provide training and solutions. The position is based at the corporate office in Stevens Point, Wisconsin, with possible remote opportunities in Florida, Illinois, Indiana, Kansas, Michigan, Minnesota, Tennessee, Texas, Utah, and Wisconsin. No relocation assistance is provided. The role requires approximately 25% travel, averaging 40 travel days per calendar year, with actual travel varying according to company objectives. Travel is an essential function and may include driving up to six hours to or from customer sites and overnight stays. The stated start date is January 11, 2027. The posted salary range is $45,972.49–$50,569.74, with compensation commensurate with experience.

Requirements

Ability to travel independently for business purposes; travel is approximately 25%, averaging 40 days per calendar year.
Ability to drive up to six hours while traveling to and from customer sites; overnight stays may be required.
Strong work ethic.
Ability to work both in a team and independently.
Dependability and strong organizational skills.
Proficiency in Microsoft Office.
A two-year or four-year degree, or an equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.

Responsibilities

Serve as the front line in providing the best possible experience for customers.
Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
Provide outstanding customer service and work to achieve customer satisfaction with Skyward solutions.
Consult with customers by voice, electronic means, and in person to gather information and evaluate software functionality.
Design and formulate appropriate solutions, direct system setup, and recommend procedures.
Travel independently for business purposes, including driving to customer sites and staying overnight when required.