Technical Customer Success Expert

HP • Spring, TX

1d • $93,400 - $143,800

About The Position

HP’s Digital Solutions team is seeking a US-based post-sales technical Customer Success Specialist to help customers implement HP software solutions, with a focus on DEX and endpoint security. The role serves as a technical expert for customers after the sale, supporting implementation and integration of HP software into customer environments and existing tool sets. It includes customer engagement, product training, technical management and escalation, and using customer insights to demonstrate the value of HP Digital Solutions.

Requirements

• Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent experience.
• 8+ years of experience developing, implementing, managing, and sustaining enterprise IT systems.
• 8+ years of experience with Windows endpoint operating systems and endpoint management.
• 8+ years of experience in service delivery involving endpoint solutions.
• 8+ years of experience in endpoint solution architecture and management.
• 8+ years of experience in customer-facing roles supporting software-based services and customer success.
• 8+ years of experience building and maintaining relationships across multiple organizational levels.
• 8+ years of experience with software deployment tools and technologies such as SCCM, Intune, and PowerShell.
• 8+ years of experience deploying, troubleshooting, and updating endpoint software.
• 8+ years of experience managing stakeholder relationships within customer environments.
• Ability to travel up to 25% to support customer activities.

Responsibilities

• Serve as the customer’s post-sales HP Digital Solutions expert.
• Assist customers with implementing and integrating HP software solutions in their environments.
• Ensure HP products are properly integrated with customers’ existing tool sets.
• Represent customers internally by communicating feature requests, support issues, and concerns, and championing them toward resolution.
• Establish a regular cadence with customers to ensure they receive full value from their HP software investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management and escalation within accounts, connecting customers with product and engineering teams for issue resolution.
• Drive customer satisfaction by delivering technical documentation and information to customers.
• Document customer activity in the CRM.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• 4–12 weeks of fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave
• Bonus and/or equity opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior