Technical Customer Success Expert
HP•Houston, TX
About The Position
HP’s Digital Solutions team is seeking a US-based, post-sales technical customer success specialist to help customers implement HP software solutions, with a focus on DEX and endpoint security. The role supports implementation and integration of HP software in customer environments, helps customers realize value from their software investments, and coordinates technical issue resolution with product and engineering teams. The ideal candidate understands Microsoft Windows endpoints, Azure, and Intune, and has experience with service delivery.
Requirements
- Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent experience.
- 8+ years of experience developing, implementing, managing, and sustaining enterprise IT systems.
- 8+ years of experience with Windows endpoint operating systems and endpoint management.
- 8+ years of experience in service delivery involving endpoint solutions.
- 8+ years of experience with endpoint solution architecture and management.
- 8+ years of experience in customer-facing roles supporting software-based services and customer success.
- 8+ years of experience building and maintaining relationships across multiple organizational levels.
- 8+ years of experience with software deployment tools and technologies, such as SCCM, Intune, and PowerShell.
- 8+ years of experience deploying, troubleshooting, and updating endpoint software.
- 8+ years of experience managing stakeholder relationships within customer environments.
- Ability to travel up to 25% to support customer activities.
Responsibilities
- Serve as the customer’s post-sales HP Digital Solutions expert.
- Assist customers with implementation and integration of HP software solutions in their environments.
- Help ensure HP products are properly integrated with customers’ existing toolsets.
- Represent customers internally by communicating feature requests, support issues, and concerns, and championing them toward solutions.
- Establish a regular customer cadence to help ensure customers receive full value from their HP software investment.
- Deliver product training to partners, customers, and other stakeholders.
- Provide technical account management and escalation, connecting customers with product and engineering teams to resolve issues.
- Drive customer satisfaction by delivering technical documentation and information.
- Document customer activity in the CRM.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long-term and short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- 4–12 weeks of fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
