Technical Customer Service Representative I
About The Position
The Technical Customer Service Representative I identifies and quotes technical solutions that meet customer requirements and supports the Outside Sales team with quotations, technical answers and solutions, and order management. The role works with sales, engineering, manufacturing, and external representatives to optimize business, supports customer service functions, generates new business, and helps grow existing accounts. The representative provides technical training to clients and employees, communicates customer feedback to inform customer experience and future product development, and coordinates internal and external resources to ensure accurate, timely sales quotes. The role participates in Lean events and continuous-improvement initiatives and reports unsafe acts or conditions to supervision. The position is based in Houston, Texas, or surrounding areas. New-hire orientation and on-the-job training in processes, procedures, and product assembly are provided. Immigration sponsorship is not provided. Required PPE includes safety glasses and steel-toe footwear.
Requirements
- Bachelor’s degree in Mechanical, Industrial, or Chemical Engineering, or equivalent technical sales and customer service experience, defined as 4 years of CSR or TSR experience.
- 2 years of technical sales experience with similar control valve products.
- Proficient experience in sales and ERP system software.
- Proficient in MS Windows, Word, Excel, and PowerPoint.
- 1 year of experience with a control valve sizing program.
- Strong technical solution and development skills.
- Ability to apply ideas in the technical field to practical business problems.
- Strong oral and written communication skills, including the ability to communicate technical concepts and designs clearly.
- Experience in negotiations and the ability to establish mutually beneficial commitments and expectations with customers.
- Knowledge of and ability to adhere to export control regulations.
- 2 years of experience in project management and customer presentations.
- Excellent interpersonal skills; openness to change and new information; respect, understanding, and concern for others; a personable, positive, and enthusiastic attitude; and a professional attitude with a passion for continuous improvement.
- Must reside in Houston, Texas, or surrounding areas.
- Must use required PPE, including safety glasses and steel-toe footwear.
Nice To Haves
- Proficiency in the Oracle sales platform.
- Advanced proficiency in MS Windows, Word, Excel, and PowerPoint.
- Experience with quoting software and tools.
- Advanced experience with a control valve sizing program.
Responsibilities
- Identify and quote appropriate technical solutions to meet customer requirements.
- Support the Outside Sales team with quotations, technical answers and solutions, and order management.
- Liaise with sales, engineering, manufacturing, and external representatives to optimize business.
- Support customer service functions and assist as needed.
- Generate new business and ensure growth of existing accounts.
- Provide technical training to clients and employees.
- Communicate customer feedback for customer-experience information and future product development.
- Manage internal and external resources to ensure sales quotes are accurate and on time.
- Participate in Lean events and actively contribute to continuous-improvement initiatives.
- Report unsafe acts or conditions to supervision immediately when noticed.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company matching.
- Comprehensive benefits package.
- Regular community outreach and volunteerism opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
