Customer Service Representative I

IU Health • Muncie, IN

8d • Onsite

About The Position

The Customer Service Representative I responds to patient inquiries by telephone and email and supports scheduling sleep study appointments for the Muncie and Fishers Sleep Labs. The position is based at the Muncie office for both training and work, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m.

The representative handles incoming and outgoing patient calls, serves as a liaison for assigned sleep labs, creates electronic patient charts, sends patient packets by email or requested mail, and greets patients arriving for sleep studies.

Requirements

• High school diploma or GED.
• Ability to type 30 or more words per minute.
• Working knowledge of computers.

Nice To Haves

• Knowledge of medical terminology and medical coding.
• Experience with Cerner.

Responsibilities

• Respond to patient inquiries via telephone and email.
• Schedule sleep study appointments for the Muncie and Fishers Sleep Labs.
• Receive inbound patient calls and make outbound patient calls.
• Serve as the liaison for assigned sleep labs.
• Create electronic patient charts.
• Send patient packets by email or requested mail.
• Greet patients arriving for sleep studies.

Benefits

• Access to opportunities for learning and development, including advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED