Customer Service Representative I

DriSteem • Minneapolis, MN

1d • $23 - $33

About The Position

DriSteem is seeking a customer-focused Customer Service Representative I to serve as a trusted first point of contact for customers. The role works closely with customers, manufacturing representatives, sales teams, and internal partners to answer questions, process orders, resolve issues, and deliver an experience that reflects the company's commitment to quality and service.

The position offers foundational product knowledge, exposure to customers and customer support, and potential career advancement into sales or other functions depending on the candidate's interest and ability and available roles. The stated salary range is $23.26–$32.79, with a midpoint of $28.03. The schedule is 8:00 a.m.–5:30 p.m. Monday through Thursday and 7:30 a.m.–3:30 p.m. Friday.

Requirements

• 0–2 years of experience as a customer service representative.
• Basic knowledge of Microsoft Word, Excel, and Outlook.
• Proactive, self-driven approach and desire to make an impact.
• Strong verbal and written communication skills and ability to build positive relationships across teams.
• Excellent problem-solving, prioritization, and organizational skills.
• Confidence navigating computer systems and learning new technologies.
• Collaborative mindset and ability to work effectively with colleagues across the organization.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• Attention to detail and commitment to following established quality standards and procedures.
• Positive attitude, high energy, and willingness to support the team wherever needed.

Responsibilities

• Provide prompt, professional customer support by phone and email.
• Process parts, warranty, and replacement orders accurately.
• Coordinate Return Material Authorizations (RMAs) and help customers navigate solutions to issues.
• Communicate customer feedback, product concerns, and quality-related issues to internal teams.
• Maintain accurate records and data in the Syteline ERP system.
• Support continuous improvement, quality initiatives, and ISO 9001 standards.
• Support front desk and customer communication activities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed